Meet the best alternative to Helpwise

Is Crisp an effective alternative to HelpWise? How does AI integration in Crisp compare to HelpWise? Can Crisp's chatbots streamline my customer interactions better than HelpWise? What are the unique benefits of Crisp's shared inbox with sub inboxes compared to HelpWise?

14 days free trial — No commitment

alternative-hero-scene-plant-texture
alternative-hero-scene-man-character-texturealternative-hero-scene-man-chair-texture
alternative-hero-scene-table-texture
alternative-hero-scene-woman-character-texturealternative-slug-hero-scene-woman-chair-texture
alternative-hero-scene-plant-texture

Looking for Helpwise alternatives?

Helpwise, an innovative customer service platform, aims to simplify team communication by consolidating emails, social media, and chat into one unified inbox. Founded with the mission to end the chaos of juggling multiple customer interaction channels, Helpwise offers a well-organized workspace where teams can collaborate more effectively. Its key features include shared inboxes, automation rules, and detailed analytics, all designed to boost productivity and ensure no interaction is overlooked.

In comparison, while both Helpwise and Crisp aim to improve customer communication, they do so in different ways. Crisp focuses on instant messaging and real-time customer engagement, offering live chat, shared inboxes, and a knowledge base to help teams respond promptly. On the other hand, Helpwise excels in integrating email and social media. Though both platforms have their strengths, Crisp holds a slight edge for those seeking a faster, more interactive customer support experience.

alternative-helpwise-product
shared-inbox-livetranslate-illustration

Offer a simple international customer support strategy

Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.

widget-video-illustration

Make your live chat experience unforgettable

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

alternative-populars-linking-illustration
ticket-explain-illustration

Build customer portals for a personalized experience

Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!

widget-magicbrowse-illustrationwidget-magicbrowse-cursor

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how HelpWise compare with Crisp

Enjoy a detailed comparison table about features and pricing

comparison-table-man
Pricing
HelpWise
  • Highest Plan$50 / agent / mo
  • Chat Seat Included1
  • Additional seat$50 / agent / mo
  • ContactsUndisclosed
  • Annual billing for 20 users$12,000
Crisp
  • Highest Plan$29/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 20 users$1,548
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
HelpWiseCrisp
Pricing
Highest Plan$50 / agent / mo$29/mo
Chat Seat Included110
Additional seat$50 / agent / mo$10 / mo / agent
ContactsUndisclosed200 000
Annual billing for 20 users$12,000$1,548
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK-
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
footer-cta-backgroundfooter-cta-patternfooter-cta-receptionfooter-cta-persona
  • footer-cta-badge-g2-recommend
  • footer-cta-badge-g2-requirements
  • footer-cta-badge-g2-loved

Ready to improve your customer experience?