Meet the best alternative to Helpwise
Is Crisp an effective alternative to HelpWise? How does AI integration in Crisp compare to HelpWise? Can Crisp's chatbots streamline my customer interactions better than HelpWise? What are the unique benefits of Crisp's shared inbox with sub inboxes compared to HelpWise?
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Looking for Helpwise alternatives?
Helpwise, an innovative customer service platform, aims to simplify team communication by consolidating emails, social media, and chat into one unified inbox. Founded with the mission to end the chaos of juggling multiple customer interaction channels, Helpwise offers a well-organized workspace where teams can collaborate more effectively. Its key features include shared inboxes, automation rules, and detailed analytics, all designed to boost productivity and ensure no interaction is overlooked.
In comparison, while both Helpwise and Crisp aim to improve customer communication, they do so in different ways. Crisp focuses on instant messaging and real-time customer engagement, offering live chat, shared inboxes, and a knowledge base to help teams respond promptly. On the other hand, Helpwise excels in integrating email and social media. Though both platforms have their strengths, Crisp holds a slight edge for those seeking a faster, more interactive customer support experience.
Offer a simple international customer support strategy
Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.
Make your live chat experience unforgettable
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Build customer portals for a personalized experience
Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!
With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how HelpWise compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$50 / agent / mo
- Chat Seat Included1
- Additional seat$50 / agent / mo
- ContactsUndisclosed
- Annual billing for 20 users$12,000
- Highest Plan$29/mo
- Chat Seat Included10
- Additional seat$10 / mo / agent
- Contacts200 000
- Annual billing for 20 users$1,548
HelpWise | Crisp | |
---|---|---|
Pricing | ||
Highest Plan | $50 / agent / mo | $29/mo |
Chat Seat Included | 1 | 10 |
Additional seat | $50 / agent / mo | $10 / mo / agent |
Contacts | Undisclosed | 200 000 |
Annual billing for 20 users | $12,000 | $1,548 |
Shared Inbox | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Customers' ratings | ||
Routing rules | ||
Facebook, Twitter, Instagram, Email & WhatsApp | ||
Private notes & mentions | ||
Reminders | ||
API | ||
Visitor Banning | ||
File sharing | ||
Canned responses | ||
Contact form | ||
Customer portal | ||
Livechat | ||
Visitors details | ||
Javascript integration | ||
Chat trigger | ||
Live chat Web SDK | - | |
Message Sneak-peek | ||
Live translate | ||
Chat transcript | ||
Customization | ||
Co Browsing | ||
Multisite | ||
Video and audio calls | ||
Speed Impact | - | 1,6s |
Branding removal | ||
Multilingual | ||
Chatbot | ||
Chatbot builder | ||
Draft scenarios | ||
Input fields | ||
Keyword intents | ||
Condition blocks | ||
Chatbot API | ||
Campaigns | ||
Targeting options | ||
Dynamic data | ||
Email & Chat sequences | ||
Templates | ||
Knowledge base | ||
Knowledge base | ||
Web SDK | ||
Password protected | ||
Multilingual | ||
Personalization | ||
Custom domain name | ||
Contact management | ||
User profile | ||
Advanced filters | ||
Tags & Segments | ||
CRM integrations | ||
Zapier Integration | ||
Contact import | ||
User activity | ||
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