How does Crisp compare with Chatra? What's the best shared inbox software? What is the best alternative to Chatra? Discover why Crisp is a great alternative to Chatra.
Chatras' founders started a company that has led them to build Chatra which is a live chat, email and social messaging inbox that empowers companies around the world. Originally, in 2015, Chatra was a chat widget, just like Crisp! In 2021, Chatra has been acquired by Sendinblue.
But then, it evolved into a shared inbox that combines chat, social messaging and emails. At Crisp, we like those stories that promotes entrepreneurship and ambitions, especially with a small team as for Chatra.
Crisp also started as a live chat in 2015. In 2020, Crisp is much more than a live chat software as it offers a chatbot, a shared inbox, a knowledge base and lots of other great features. If you're looking for an alternative to Chatra, here's why you should consider Crisp
Crisp comes with an all-in-one customer messaging platform that brings the whole company around one tool.
With Crisp, you can centralize all your messages into one inbox to increase collaboration between your team to end up the hassle of multichannel conversation.
Centralize Emails, SMS, Live chat, Facebook Messenger, Twitter, WhatsApp and much more inside one inbox where all your team can answer and help leads and customers.
Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.
Focus on key interactions to deliver the right message at the right time and enjoy fine grained targeting option to address your messages to the right group of people.
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offer the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugin! With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Combine co-browsing with video chat conversations to make your experience even more powerful.
Compared to Chatra, Crisp covers a broader spectrum of the customer lifecycle.
To help your customers, Crisp offers the ability to build a knowledge base that will make your customer much more autonomous.
Everyone win: your team handle less requests and your customers are able to find anwers by themselves.
Enjoy a detailed comparison table about features and pricingHide comparison tableShow comparison table
Highest monthly plan as displayed on the pricing page
|$23/mo - €29/mo||95$/mo|
Chat Seat Included
Number of seats included in the highest plan
The cost for each additional seat added to the monthly bill
|$23/mo - €29/mo||$10/mo|
Number of contacts allowed for the plan
Annual billing for 10 users
Total yearly price to be paid
|$2,760 - €3,480||1140$|
Platform that works in the browser, no need to download any software
Ability to work from Android or iOS
Ability to install dedicated software for Windows and MacOS
Measure customers' satisfaction through dedicated surveys
Route and assign conversations manually or automatically between teams
Facebook, Twitter, Instagram, Email & WhatsApp
Centralize inbound messages from messaging apps
Private notes & mentions
Collaborate in real-time with teammates
Setup alerts to follow-up on specific cases
Build custom behaviors through dedicated APIs
Ban abusive visitors or customers from contacting you
Share files through multiple channels
Acces templated messages from a shared library
Add a contact form on your website
Centralize tickets into an individual view for each customer
Get visitors' details when you receive a message
Push proactive messages through the chatbox
Live chat Web SDK
See what the user is writing before the message is sent
Automatically translate messages on mulitple channels
Send a sum up of the conversation
Personalize the way the chatbox is displayed
Access customers' screen to co-browse with no additional plugin
Ability to be used through multiple websites
Video and audio calls
Start an audio or video call from the live chat with no additional plugin
The time it takes the live chat to be fully loaded
Prevent the brand's vendor to be displayed
Adapt the live chat context to customers' language
Craft chatbot scenarios without coding skills
Experience chatbot workflow in draft mode
Form and lead capture through chatbot
Trigger chatbot based on specific keywords
Adapt the behavior on specific conditions
Connect external data or craft custom chatbot scenarios
Personalize the list of targeted users
Insert dynamic data in your templates
Email & Chat sequences
Push sequences on multiple channels
Save and manage email or chat templates
Create a help center for your customers and leads
Protect your articles with a password
Make your articles available in multiple languages
Customize the look and feel of your knowledge base
Custom domain name
Attach the knowledge base available to your domain
Detailed view of your customers' information
Create customized list of users
Tags & Segments
Tag group of users to gather them under one flag
Connect your inbox with leading CRMs
Connect your inbox with Zapier
Import contact from a file
See users' activity on your website
|See pricing||See pricing|