Meet the best alternative to Chatra

How does Crisp compare with Chatra? What's the best shared inbox software? What is the best alternative to Chatra? Discover why Crisp is a great alternative to Chatra.

Chatras' founders started a company that has led them to build Chatra which is a live chat, email and social messaging inbox that empowers companies around the world. Originally, in 2015, Chatra was a chat widget, just like Crisp! In 2021, Chatra has been acquired by Sendinblue.

But then, it evolved into a shared inbox that combines chat, social messaging and emails. At Crisp, we like those stories that promotes entrepreneurship and ambitions, especially with a small team as for Chatra.

Crisp also started as a live chat in 2015. In 2020, Crisp is much more than a live chat software as it offers a chatbot, a shared inbox, a knowledge base and lots of other great features. If you're looking for an alternative to Chatra, here's why you should consider Crisp

Looking for Chatra Alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer messaging platform that brings the whole company around one tool.

With Crisp, you can centralize all your messages into one inbox to increase collaboration between your team to end up the hassle of multichannel conversation.

Centralize Emails, SMS, Live chat, Facebook Messenger, Twitter, WhatsApp and much more inside one inbox where all your team can answer and help leads and customers.

Reason #2

Automate trial and upgrade conversion

Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine grained targeting option to address your messages to the right group of people.

Reason #3

Bring customer experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offer the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugin! With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Combine co-browsing with video chat conversations to make your experience even more powerful.

Reason #4

Build a knowledge base to decrease the amount of conversations

Compared to Chatra, Crisp covers a broader spectrum of the customer lifecycle.

To help your customers, Crisp offers the ability to build a knowledge base that will make your customer much more autonomous.

Everyone win: your team handle less requests and your customers are able to find anwers by themselves.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Chatra compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
$23/mo - €29/mo95$/mo

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill
$23/mo - €29/mo$10/mo


Number of contacts allowed for the plan

Annual billing for 10 users

Total yearly price to be paid
$2,760 - €3,4801140$


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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