How does Crisp compare with Live Agent? What's the best customer service management platform? What is the best alternative to Live Agent? Discover why Crisp is a great alternative to LiveAgent.
LiveAgent founders were precursors when they built their company back in 2004, alongside other great software such as LiveChatInc or Zendesk
Since then, they have built a great 360° customer support management platform which is much more than a simple live chat software.
Crisp and LiveAgent do look quite the same when you consider features. At Crisp, we have a modern vision of what customer support management should be. Here is why you should consider Crisp when looking for an alternative to LiveAgent.
Reason #1
Nowadays, customers want to feel the human part of every company. LiveAgent has built a great product but dealing with customers request by assigning numbers is the worst way to humanize your customers' relationship.
At Crisp, we consider each message has to be seen as a ticket without the number thing.
That's why, with the Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations. That's it. We recently introduced a modern way of dealing with ticket which is called "Threads".
Reason #2
LiveAgent is proud to tell they are the fastest chat on the market, and we're happy for them!
The thing is, it seems like they forgot to improve their chat widget with modern features.
Emojis, co-browsing, video chat, screen sharing are all modern features that can make your customer support experience even more delightful. Being first is great, offering a seamless customer experience is something Crisp users can be proud of.
Reason #3
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
Reason #4
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customers' lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Annual billing for 10 users | 4680$ | 1140$ |
Highest Plan | 36$/mo | 95$/mo |
Chat Seat Included | 1 | Unlimited |
Additional seat | 36$ | Unlimited |
Contacts | Unlimited | Unlimited |
Customers' ratings | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Speed Impact | 1,2s | 1,6s |
Chat trigger | ||
Canned responses | ||
Message Sneak-peek | ||
Visitors details | ||
Javascript integration | ||
Routing rules | ||
Visitor Banning | ||
Chatbot builder | ||
Chatbot API | ||
Reminders | ||
Multilingual | ||
Customization | ||
Drip email & chat campaign | ||
CRM integrations | ||
Zapier Integrations | ||
Branding removal | 19$/mo | - |
Live translate | ||
Chat transcript | ||
Multisite | ||
Co Browsing | ||
Video and audio calls | ||
Tags & Segments | ||
File sharing | ||
API | ||
Facebook & Twitter Integration | ||
Shared inbox | ||
Knowledge base | ||
Compare | See pricing | See pricing |