How does Crisp compare with Live Agent? What's the best customer service management platform? What is the best alternative to Live Agent? Discover why Crisp is a great alternative to LiveAgent.
LiveAgent founders were precursors when they built their company back in 2004, alongside other great software such as LiveChatInc or Zendesk
Since then, they have built a great 360° customer support management platform which is much more than a simple live chat software.
Crisp and LiveAgent do look quite the same when you consider features. At Crisp, we have a modern vision of what customer support management should be. Here is why you should consider Crisp when looking for an alternative to LiveAgent.
Reason #1
Nowadays, customers want to feel the human part of every company. LiveAgent has built a great product but dealing with customers request by assigning numbers is the worst way to humanize your customers' relationship.
At Crisp, we consider each message has to be seen as a ticket without the number thing.
That's why, with the Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations. That's it. We recently introduced a modern way of dealing with ticket which is called "Threads".
Reason #2
LiveAgent is proud to tell they are the fastest chat on the market, and we're happy for them!
The thing is, it seems like they forgot to improve their chat widget with modern features.
Emojis, co-browsing, video chat, screen sharing are all modern features that can make your customer support experience even more delightful. Being first is great, offering a seamless customer experience is something Crisp users can be proud of.
Reason #3
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
Reason #4
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customers' lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $49/mo / €44/mo | 95$/mo |
Chat Seat Included Number of seats included in the highest plan | 1 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | $49/mo / €44/mo | $10/mo |
Contacts Number of contacts allowed for the plan | Unlimited | Unlimited |
Annual billing for 10 users Total yearly price to be paid | $5,880 - €5,280 | 1140$ |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow-up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Acces templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviors for your live chat using Javascript code | - | |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on mulitple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | $19/mo/account | |
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create customized list of users | ||
Tags & Segments Tag group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |