Meet the best alternative to LiveAgent

How does Crisp compare with Live Agent? What's the best customer service management platform? What is the best alternative to Live Agent? Discover why Crisp is a great alternative to LiveAgent.

LiveAgent founders were precursors when they built their company back in 2004, alongside other great software such as LiveChatInc or Zendesk


Since then, they have built a great 360° customer support management platform which is much more than a simple live chat software.


Crisp and LiveAgent do look quite the same when you consider features. At Crisp, we have a modern vision of what customer support management should be. Here is why you should consider Crisp when looking for an alternative to LiveAgent.


Looking for LiveAgent Alternatives?

Reason #1

Stop considering your customers as ticket numbers

Nowadays, customers want to feel the human part of every company. LiveAgent has built a great product but dealing with customers request by assigning numbers is the worst way to humanize your customers' relationship.


At Crisp, we consider each message has to be seen as a ticket without the number thing.


That's why, with the Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations. That's it. We recently introduced a modern way of dealing with ticket which is called "Threads".


Reason #2

Don't try to look younger than what you really are

LiveAgent is proud to tell they are the fastest chat on the market, and we're happy for them!


The thing is, it seems like they forgot to improve their chat widget with modern features.


Emojis, co-browsing, video chat, screen sharing are all modern features that can make your customer support experience even more delightful. Being first is great, offering a seamless customer experience is something Crisp users can be proud of.


Reason #3

Our chatbots do more than just book meeting

The most ambitious companies realize that crafting a great customer experience helps sustainable income.


Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.


Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.


Reason #4

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.


On the other side, websites and software tend to become more and more complex, at every stage of the customers' lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.


You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how LiveAgent compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
$49/mo / €44/mo95$/mo

Chat Seat Included

Number of seats included in the highest plan
120

Additional seat

The cost for each additional seat added to the monthly bill
$49/mo / €44/mo$10/mo

Contacts

Number of contacts allowed for the plan
UnlimitedUnlimited

Annual billing for 10 users

Total yearly price to be paid
$5,880 - €5,2801140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code
-

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed
$19/mo/account

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

Compare

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