Help your customers instantly with a cobrowsing software

Guide your customers through co-browsing to help them instantly

Use Crisp for free(No credit card required)

Take control of the situation and provide realtime customer support. Through your live chat, allow your agents to offer a walkthrough to your customers. Our cobrowsing software provides realtime assistance through shared browsing and live chat. Take control of users' screen and offer the perfect customer experience instantly. Simply point, scroll, click and share notes with your team in realtime inside your customers' browser tabs. No matter where your customers are on your website, no plugin needed. The only things you need to get started with co-browsing is a live chat.

No added extensions

You, neither your customer, need to install any extensions

Engage in a minute

Take control in a seamless way for your users

Show, don't tell

Improve support, drive sales and build optimal customer experience

Frequently Asked Questions

Co-browsing is a safe technology because of how it differs from traditional screen sharing. The main difference between co-browsing and screen sharing is that, with co-browsing, your agents only have access to your own website’s page on the user’s computer. Plus, there are no downloads of software required by the user or the agent.With co-browsing you are typically able to hide form inputs (such as credit card data) from your agents. Because users don’t have to install any third party app, you don’t have to worry about firewalls or company device policies blocking the screen sharing software. The interactive features of co-browsing are limited to your own website and unlike other remote-desktop software like Team Viewer they do not need special computer permission to function.

It refers to the joint navigation through the internet between two people or more accessing the same website. By combining real-time experience and human relationships through a web browser, companies are now able to bring customer support to another level. cobrowsing software don't need to be installed anymore. Through browser connection, you can now cobrowse with websites' visitors and take control of the user screen without any additional plugins. As an interesting statistics, 78% of customers get satisfied with co-browsing to 47% for self-service support.

Sometimes, co-browsing softwares require a third-party plugin. Using Crisp, you can co-browse with your customers without any other plugin than our live chat solution.

Discover other features our  Livechatoffer

Targeted Messages To Drive Growth
Don't wait for your customer to initiate the conversation
Live chat Compliance for GDPR
We offer a DPA that you can sign and upload on our platform
Realtime chat translation
Just start writing, we'll translate your messages.

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Last articles about co-browsing?

Crisp introduces Screen-sharing

<p>Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to:</p><ul><li>Do realtime demos using Crisp. Share some slides with your customers</li><li>Troubleshoot bugs in live and solve issues in a few minutes</li></ul><h3 id="how-does-it-work">How</h3>

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Cobrowse like a boss to boost customer experience

You may have heard about cobrowsing and how to cobrowse with your website visitors and still, you need more information? Whatever the reasons, this simple guide will let you cobrowse like a boss with your customers and leads. The result? an incredible boost for your customers' experience.

1/21/2020
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Co-browsing: How it can help and examples about co-browsing

Co-browsing (or "cobrowsing" as written on wikipedia) is the shortened word for collaborative browsing. It refers to the joint navigation through the internet between two people or more accessing the same website.