Help your customers instantly with a cobrowsing software

Guide your customers through co-browsing to help them instantly

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Take control of the situation and provide realtime customer support. Through your live chat, allow your agents to offer a walkthrough to your customers. Our co-browsing software provides realtime assistance through shared browsing and live chat. Take control of users' screen and offer the perfect customer experience instantly. Simply point, scroll, click and share notes with your team in realtime inside your customers' browser tabs. No matter where your customers are on your website, no plugin needed. The only thing you need to get started with co-browsing is a live chat. Co-browsing software works by sharing only what is in your browser tab, taking all the HTML content that makes up the web page you want to share, sending it to your customer service agent and rebuilding the page on their end. Because this data is code-based, it requires less bandwidth than screen sharing software. That means it’s faster and less resource-intensive, making it easier for your customers around the world to get help from your teams.

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No added extensions

You, neither your customer, need to install any extensions

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Take control in a seamless way for your users

Show, don't tell

Improve support, drive sales and build optimal customer experience

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Frequently Asked Questions

Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in a contact center to interact with a customer by using the customer's Web browser to show them something on the website they are browsing at the moment. It doesn't require any additional plugin that's why it's pretty powerful in terms of customer experience.

Co-browsing is absolutely safe! It only lets you see the tab where your widget is installed and not the entire browser nor the computer. You can even hide sensitive information using specific markups.

That is one of the major advantage co-browsing offer: you don't need any additional plugin to start to cobrowse with your website visitors.

Discover other features our  Livechatoffers

Targeted Messages To Drive Growth
Don't wait for your customer to initiate the conversation
Internal notes for chat collaboration
You'll never leave an operator with no information. Internal Notes are up anytimes.
Realtime chat translation
Just start writing, we'll translate your messages.

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Last articles about  co-browsing?

Crisp introduces Screen-sharing

<p>Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to:</p><ul><li>Do realtime demos using Crisp. Share some slides with your customers</li><li>Troubleshoot bugs in live and solve issues in a few minutes</li></ul><h3 id="how-does-it-work">How</h3>

6/3/2020
4 min
Cobrowse like a boss to boost customer experience

You may have heard about cobrowsing and how to cobrowse with your website visitors and still, you need more information? Whatever the reasons, this simple guide will let you cobrowse like a boss with your customers and leads. The result? an incredible boost for your customers' experience.

1/21/2020
4 min
Co-browsing: How it can help and examples about co-browsing

Co-browsing (or "cobrowsing" as written on wikipedia) is the shortened word for collaborative browsing. It refers to the joint navigation through the internet between two people or more accessing the same website.