Take control of the situation and provide realtime customer support. Through your live chat, allow your agents to offer a walkthrough to your customers. Our co-browsing software provides realtime assistance through shared browsing and live chat. Take control of users' screen and offer the perfect customer experience instantly. Simply point, scroll, click and share notes with your team in realtime inside your customers' browser tabs. No matter where your customers are on your website, no plugin needed. The only thing you need to get started with co-browsing is a live chat. Co-browsing software works by sharing only what is in your browser tab, taking all the HTML content that makes up the web page you want to share, sending it to your customer service agent and rebuilding the page on their end. Because this data is code-based, it requires less bandwidth than screen sharing software. That means it’s faster and less resource-intensive, making it easier for your customers around the world to get help from your teams.
<p>Doing customer support using live chat is great because it allows asynchronous communications. However, audio/video calls with screen-sharing are super useful because it allows you to:</p><ul><li>Do realtime demos using Crisp. Share some slides with your customers</li><li>Troubleshoot bugs in live and solve issues in a few minutes</li></ul><h3 id="how-does-it-work">How</h3>