How does Crisp compare with JivoChat? What's the best live chat software for SMBs? What is the best alternative to Jivo Chat? Discover why Crisp is a great alternative to JivoChat.
JivoChat is a live chat software that empowers companies around the world. Originally, in 2012, Jivo Chat was a chat widget, just like Crisp! But then, it grew up to be a solid live chat software with advanced features.
At Crisp, we like those stories that promotes entrepreneurship and ambitions. Crisp also started as a live chat software in 2015.
In 2020, Crisp is much more than a live chat software as it offers a chatbot software, a collaborative inbox that centralizes multiple channels, a knowledge base and lots of other great features that makes Crisp an all in one messaging platform for SMBs. If you're looking for an alternative to JivoChat, here's why you should consider Crisp.
Reason #1
Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.
Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Reason #2
Offering a live chat is great, but what happens when your teams go offline?
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions automatically.
Furthermore, you can also take benefit from our multichannel bot to build chatbots with social networks such as Facebook, Twitter or WhatsApp.
Reason #3
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offer the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Reason #4
To build a great customer service, companies have to have the best tools availble to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.
Annual billing for 10 users | 2280$ | 1140$ |
Highest Plan | 19$/mo/agent | 95$/mo/site |
Chat Seat Included | 1 | Unlimited |
Additional seat | 19$ | Unlimited |
Contacts | Unlimited | Unlimited |
Customers' ratings | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Speed Impact | 2.5s | 1,6s |
Chat trigger | ||
Canned responses | ||
Message Sneak-peek | ||
Visitors details | ||
Javascript integration | ||
Routing rules | ||
Visitor Banning | ||
Chatbot builder | ||
Chatbot API | ||
Reminders | ||
Multilingual | ||
Customization | ||
Drip email & chat campaign | ||
CRM integrations | ||
Zapier Integrations | ||
Branding removal | ||
Live translate | ||
Chat transcript | ||
Multisite | ||
Co Browsing | ||
Video and audio calls | ||
Tags & Segments | ||
File sharing | ||
API | ||
Facebook & Twitter Integration | ||
Shared inbox | ||
Knowledge base | ||
Compare | See pricing | See pricing |