Meet an alternative to Drift

How does Drift compare with Crisp? What's the best conversational software? Who are Drift's competitors? Discover why Crisp is a great alternative to Drift and how similar Crisp is compared to Drift.

Drift founders have built a great product that is focused on sales and marketing teams.

Their product is all dedicated to these teams and the product itself offers features that go along. Crisp has been built on the total opposite as Crisp is a messaging company that goes way over the top of sales and marketing teams.

Crisp comes as a lead and customer messaging platform that brings companies around one tool. If you're looking for an alternative to Drift here are some reasons you should consider when looking over Crisp.

Looking for Drift alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like Drift.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Reason #2

Our chatbots do more than just book meetings

The most ambitious companies realize that crafting a great customer experience helps sustainable income.

Unlike Drift, Crisp chatbots can be used at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.

You can even benefit from our chatbot to offer custom bots with social networks such as Facebook, Twitter or WhatsApp.

Reason #3

Automate trials and upsells with chat and email messages

Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

Reason #4

Speed is a matter of performance

Unlike Drift, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, Drift is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want you to be free to leave whenever you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CCs requiredLearn more
500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Discover how Drift compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill
-$10 / mo / agent


Number of contacts allowed for the plan
Unlimited50 000

Annual billing for 20 users

Total yearly price to be paid


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Access templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviours for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on multiple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create a customized list of users

Tags & Segments

Tag a group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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