Meet an alternative to Gmelius

How does Crisp compare with Gmelius? What is the best shared inbox software for teams? What is the best alternative to Gemlius? Discover why Crisp is a great alternative to Gmelius.

Started from a dorm room in Oxford as an attempt to improve collaboration on research projects, the company from switzerland has gone a long way since then! After being part of YCombinator program (YC S19), Florian Bersier has created an international company that aims at improving collaboration and productivity for gmail users.

The shared inbox for Gmail is now helping more than 280 000 users aroung the world, what a crazy success story! On the other hand, Crisp doesn't make any different whether you're a Gmail user or an outlook lover. We can integrate with every mailbox.

In a world where omnichannel customer service is becoming the basis of everything, how sad is it to stick with email only customer service? If you're looking for an alternative to Gmelius, here is why you should consider Crisp.

Looking for Gmelius alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like Gmelius. The thing is, Crisp offers way more integrations to increase collaboration between your teams. With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, WhatsApp or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient

Reason #2

Offer real-time assistance when your users need it the most

You remember that good old contact form on your website that used to get a poor 2% conversion rate? Well forget about it because we've entered in the conversational era. Leads and customers wants to chat with your business the way they chat with their friends. Using Crisp, you'll get a live chat that comes with modern features such as video chat or screen-sharing, to make your customer experience super easy and unforgettable.

Reason #3

Offer 24/7 customer support on every channel

Using Crisp chatbot, you can build a chatbot for your online store in little to no time. No matter it's WordPress, Shopify or a custom CMS, Crisp can be integrated and automate all your repetitive questions and liberate your teams from the boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails or live chat can be automated through our chatbot software.

Reason #4

Make your customers happier

To build a great customer service, companies have to have the best tools availble to combine efficiency within the company and seamless experience for their customers. Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows customers not to wait for your answers. Autonomy is a key when building successfull company.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Gmelius compare with Crisp

Enjoy a detailed comparison table about features and pricing

Hide comparison tableShow comparison table

Highest Plan

Highest monthly plan as displayed on the pricing page

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill


Number of contacts allowed for the plan

Annual billing for 10 users

Total yearly price to be paid


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


See pricingSee pricing
Contact us if you think we made a mistake

Discover Why Crisp is the best alternative to market leaders

Ready to improve your customer engagement?