Automate customers interactions and start assisting customers or leads in just a few clicks with our chatbot software. Score potential customers, Route conversations to the right team, condition messaging depending on visitors' choice using a beautifuly simple chatbot editor. Our code-free chatbot builder will send all information straight to Crisp CRM or inside the one you use inside your business, without a single line of code. Our chatbot builder is accessible for everyone inside your company so you can start to automate workflows for every part of your business.Learn more
Our custom bot editor comes with major features included inside Crisp. Automate internal collaboration by alerting teams automatically, modify conversations' state, enrich users' profile, send multilingual messages, push user event or download files through our chatbot platform. Our chatbot software lets businesses craft messages for different channels using one chatbot script. Build chatbots for your website, Facebook Messenger, Line, WhatsApp or Instagram from one central place and empower your customer experience by providing instant answers with dedicated integrations.Learn more
Our chatbot software hooks into key platforms, allowing businesses to access vital information on every channel
Want to go deeper than the usual chatbot platform? Crisp lets you craft your own chatbot using our chatbot API. Available in 5 different API libraries, we've made it easier for you to connect your data to our chatbot software. Simply connect a third party NLP tool such as Dialogflow to bring AI to your bot and make it even smarter! You don't need to switch between tools anymore, simply let Crisp chatbot handle conversations and artificial intelligence lead your conversations towards the best conversational experience.Learn more
Chatbots are used in applications such as ecommerce website or SaaS customer service, call centers, or customer support and generally in businesses where automation can bring back efficiency. For example, building chatbot for customer service can be very powerful. Chatbot software used for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication. The best experience is the ability to combine a converational experiencee using an automated chat bot to qualify a user's request and then to offer a human to resolve the defined problem.
Messaging chatbot and live chat agents work better as a team. Combined, they whizz through more interactions, more efficiently. Integrating automated chatbot software to a conversational expeirences mean that the end user gets a quick, slick experience – without any friction or frustration. The customer starts off talking to a bot and once the problem is identified, the user is redirected towards the right team seamlessly. Chatbots helps your team to save time and bring back efficiency within your customer service. Chatbots are also the perfect tool to bring consistency into a business as it's available 24/7, even when your teams are asleep. Furthermore, chatbot solution bring consistency for cross-platform or multi platform experience, enabling you to build one scenario for multiple channels, such as a whatsapp chatbot or a Facebook Messenger chatbot.
There are various types of chatbots. However, bot platform software generally offer 3 types that are supposed to meet your requirements when building an automated chatbot. Scripted Chatbots: scripted chatbot is the one where interactions with the customers happens through a predefined set of workflow. NLP Chatbots: They use AI technology to bring the user experience to another level. NLP chatbots have the ability to create user input, understand the user request and then construct the most accurate answer before sending the right information to the customer. Social Messaging Chatbots: These are bots integrated within social media and messaging apps like Facebook Messenger, Slack, Telegram, WhatsApp, etc. fall in this category. However, this category can be included in the scripted chatbot category.