Automate customers interactions and start assisting customers or leads in just a few clicks with our chatbot software. Score potential customers, Route conversations towards the right team, condition messaging depending on visitors' choice using a beautifuly simple chatbot editor. Our no-code chatbot builder will send all information straight to Crisp CRM or inside the one you use without a single line of code. Our chatbot editor is accessible for everyone inside your company so you can start to automate workflows for every part of your company.Learn more
Our bot editor comes with major features included inside Crisp. Automate mentions, modify conversations' state, enrich users' profile, send multilingual messages, push user event or download files through our chatbot. Our chatbot lets you to craft message for different channels using one chatbot script: Messenger, Line, WhatsApp or SMS are available inside one chatbot. There's much more to discover using Crisp custom Chatbot.Learn more
Give your website a personnal assistant through our incredible chatbot software
Want to go deeper than the usual chatbot framework? Crisp lets you craft your own chatbot using our chatbot API. Available in 5 different API libraries, we've make it easier for you to connect your business to our software. Simply connect a third party NLP tool such as Dialogflow to bring AI to your bot and make it even smarter! You don't need to switch between tools anymore, simply let Crisp chatbot handle conversations and artificial intelligence lead your conversations towards the best customer experience.Learn more
Chatbots are used in applications such as ecommerce or SaaS customer service, call centers and generally in every business where automation can bring back efficiency. Chat bots used for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication. The best experience is the ability to combine a converational experiencee using a chatbot to qualify a user's request and then to offer a human to resolve the defined problem.
Chatbots and agents work better as a team. Combined, they whizz through more interactions, more efficiently. Integrating bots and agents means that the end user gets a quick, slick experience – without any friction or frustration. The customer starts off talking to a bot and once the problem is identified, the user is redirected towards the right team seamlessly. Chatbots helps your team to save time and bring back efficiency within your customer service. Chatbots are also the perfect tool to bring consistency into a team as it's available 24/7, even when your teams are asleep.
There are various types of chatbots. However, here are 3 types that you are supposed to meet when browsing websites. Scripted Chatbots: scripted chatbot is the one where interactions with the customers happens through a predefined set of workflow. NLP Chatbots: They use AI technology to bring the user experience to another level. NLP chatbots have the ability to create user input, understand the user request and then construct the most accurate answer before sending the right information to the customer. Social Messaging Chatbots: These are bots integrated within social media and messaging apps like Facebook Messenger, Slack, Telegram, WhatsApp, etc. fall in this category. However, this category can be included in the scripted chatbot category.