A shared inbox is a collaborative inbox that lets multiple users read and send email messages as well as chat messages, social media messages and different channels such as WhatsApp. A Shared inbox software is a tool that lets companies get more work done through automation and collaboration. A shared inbox is different from a shared mailbox as a shared inbox offers the ability to centralize multiple channels such as emails, live chat messages, Messenger, WhatsApp or even phone calls. Benefits of a shared inbox are numerous ... Better collaboration, more transparency, Improved reactivity, Clear ownership ... Create a shared inbox is everything you need to skyrocket your business.
A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.
A collaborative inbox helps teams get more work done by sharing communications transprently accross organization, it's one of the best alternative to trafditional mailbox. With a better communication, teams can improve their customer support. A collaborative inbox is also known as a shared inbox and lets businesses run automated workflows like assignment and email notes to increase their first response time.