Meet the best alternative to User.com

How does Crisp compare with User.com? What is the best mareketing and sales automation software? What is the best alternative to user.com? Discover why Crisp is a great alternative to User.com.

Founded by Grzegorz Warzcha and Mike Korba, user.com (previously known as UserEngage) is an all-in-one marketing automation software that competes with software such as ActiveDemand. Started from Poland, UserEngage is now one of the leading software in the marketing and sales automation software field, which is great! With a super small team and a lightly funded, what the company has done is great!


At Crisp, we're on the market since 2015 too but have taken a different approach. Started as a live chat software, we grew up to be an all-in-one customer service software for SMBs around the world.


If you're looking for an alternative to user.com here is why you should consider Crisp.


Looking for user.com alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like User.com. The thing is, Crisp offers way more integrations to increase collaboration between your teams. With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, WhatsApp or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient


Reason #2

Make your live chat experience unforgettable

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin! With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful


Reason #3

Stop considering your customers as ticket number

Nowadays, customers want to feel the human part of every company. AgileCRM has built a great product but dealing with customers request by assigning number is the worst way to humanize your customers' relationship. At Crisp, we consider each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations. That's it. We recently introduced a modern way of dealing with ticket which is personalized customer portal that helps each customer to follow each case they have submitted.


Reason #4

Offer a simple international customer support strategy

Nowadays, borders have dispared thanks to internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will helps your team to speak as a native. Sometimes, customers are not fluent in English or in your native language, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channels, straight from your shared inbox.


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how User.com compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
-95$/mo

Chat Seat Included

Number of seats included in the highest plan
-20

Additional seat

The cost for each additional seat added to the monthly bill
-$10/mo

Contacts

Number of contacts allowed for the plan
-Unlimited

Annual billing for 10 users

Total yearly price to be paid
-1140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot
-

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users
-

Dynamic data

Insert dynamic data in your templates
-

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript
-

Password protected

Protect your articles with a password
-

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base
-

Custom domain name

Attach the knowledge base available to your domain
-

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

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