Meet an alternative to iAdvize

How does Crisp compare with iAdvize? What is the best conversational platform? What is the best alternative to iAdvize ? Discover why Crisp is a great alternative to iAdvize.

Founded by Julien Hervouët and Jonathan Gueron in 2010, iAdvize is one successful french company in the conversational market landscape. Based in Nantes, the company is helping big brands to become conversational and this is what makes iAdvize super different from Crisp.

At Crisp we love what the team at iAdvize has built through the years, paving the way for a great tech ecosystem here in Nantes, France. And Yes, Crisp is based in Nantes too.

Just like iAdvize, we started as a simple live chat for businesses around the world. However, Crisp is now one of the leading conversational software for SMBs around the world, helping more than 300 000 businesses and 200M users every month.

As a SMBs, if you're looking for an alternative to iAdvize, here is why you should consider Crisp.

Looking for iAdvize alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like iAdvize. The thing is, Crisp offers way more integrations to increase collaboration between your teams. With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, WhatsApp or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient

Reason #2

We're being transparent on our pricing

Compared to iAdvize, Crisp comes with a simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every companies, no matter the number of agents, contacts or the growth of your company.

Reason #3

Make your customers happier

To build a great customer service, companies have to have the best tools availble to combine efficiency within the company and seamless experience for their customers. Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.

Reason #4

Offer a simple international customer support strategy

Nowadays, borders have dispared thanks to internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will helps your team to speak as a native. Sometimes, customers are not fluent in English or in your native language, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channels, straight from your shared inbox.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how iAdvize compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill


Number of contacts allowed for the plan

Annual billing for 10 users

Total yearly price to be paid


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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