As each customer is different, each journey is different too. To craft the best experience, companies have to personalize each interaction to make users feel unique. Using our customer engagement software, you can personalize each message to build a proactive strategy using emails, live chat, chatbots or all of them. Design simple or complex customer experiences to create repeat buyers, loyal customers and improve customer satisfaction thanks to our customer engagement platform.Learn more
Scaling activation and onboarding are complex tasks, especially at high volume, in competitive environments. With Crisp Customer engagement platforms build your customers journey based on customers' interactions. Create the right tracking plan to improve your customers' journey and automate repetitive tasks.Learn more
Features to build the best interactions with your customers
Forget about a generic conversation with your customers or leads. Combine behaviorhal data and customer data to send customers the right message at the right time on the right channel. Our customer engagement platform comes with a data management platforms that unites your customer data into one central place. Thanks to integrations with Segments or by using our APIs, you can make data flow easily for an everlasting relationship with your customers.Learn more
Customer engagement is the action of interacting with customers through multiple channels to build stronger relationship with them. Multiple businesses believe this process starts with the first interaction and extends beyond the point of puchage. Using the right customer engagement software will help your company to engage on multiple channels and your customers, to chose whether or not, to interact with messages from your company. To sum-up, customer engagement is the abililty for a company to engage and retain users through pre-defined proactive messages that add value to the customer experience.
Customer engagement, that also involves lead engagement regroup 3 key steps in every companies' funnel: acquire, engage and retain. Build the right customer engagement strategy will make your customer experience stand out from the crowd. By sending proactive messages in between purchases or feature activation strengthen their emotional connection with your brand. It will even incite your users to invest more into your product. It's now easy for your to understand that there is a direct correlation between how engaged your customers are and how profitable your business is.
A customer engagement platform is a platform that helps you to engage with your leads or customers through multiple touchpoints they can generate with your business. It centralizes a dataset of interactions with your product or service from a specific audience, ranging from leads to customers. Leads and customers are now living in an omnichannel world where they engage on multiple channels and expect to get fast and qualitative replies. Customer engagement platform enables company to deliver the right message at the right time on the right channel using data such as: devices, order history, customer service status, activity on your product.