How does Crisp compare with Gladly? What's the best platform to build stronger customer service experiences? What is the best alternative to Gladly? Discover why Crisp is a great alternative to Gladly.
Back in 2015, Gladly was created by Ansanelli, Michael Wolfe and Dirk Kessler because of a bad experience linked to an online experience. From there, they decided to create customer service software where operators could deliver a service that would become a strategic asset.
Gladly is now an all-in-one customer service platform operating all over the world. Crisp started in 2015, just like Gladly and grew up to be one of the leaders in the all-in-one customer service software market too!
However, if you're considering a switch from Gladly, here is why you should consider Crisp as a good alternative.
Reason #1
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Reason #2
Offering a live chat is great, but what happens when your teams go offline?
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions automatically.
Furthermore, you can also benefit from our multichannel bot to build chatbots with social networks such as Facebook, Twitter or WhatsApp.
Reason #3
Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Reason #4
Compared to Gladly, Crisp comes with simple pricing that offers unlimited usage of the product.
Crisp offers a flat price for every company, no matter the number of agents, contacts or the growth of your company.
Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than just a simple chat widget. Check it out!
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $180 / mo / agent | $95/mo |
Chat Seat Included Number of seats included in the highest plan | 1 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | $180 / mo / agent | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | Unlimited | 50 000 |
Annual billing for 20 users Total yearly price to be paid | $43,200 | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | ||
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |