Meet the best alternative to Freshdesk

How does Crisp compare with Freshdesk? What's the customer service platform for SMBs? What is the best alternative to Freshdesk? Discover why Crisp is a great alternative to Freshdesk.

Freshdesk is a super powerful platform that gives better performance to companies that are using it for customer service. Since then Freshdesk founders, Girish Mathrubootham and Shan Krishnasamy have started to build their platform in 2010. Started in Chennai, India, they recently introduced their company on the NASDAQ.

Throughout the years, they've kept on improving the platform through dedicated features. Just like Crisp! Simply put, Crisp is a multichannel messaging platform that helps SMBs to improve their customer service.

Through a wide range of features, Crisp helps companies to make customer service delightful. If you're looking for an alternative to Freshdesk, here's why you should consider Crisp.

Fresh doesn't mean good, try something Crispy

Reason #1

Speed is a matter of performance

At Crisp, we believe everyone should deserve an efficient, fast, and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to decrease the number of external widgets you are serving to each new visitor.

Of course, Freshdesk widget is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

Reason #2

Stop considering your customers as ticket number

Nowadays, customers want to feel the human part of every company. Freshdesk has built a great product but dealing with customers' request by assigning numbers is the worst way to humanize your customers' relationship.

At Crisp, we consider each incoming request as a message without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations, and unread conversations. That's it.

We recently introduced a modern way of dealing with tickets which is available to all our customers.

Reason #3

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugin! With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Reason #4

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

200,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Freshdesk compare with Crisp

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Annual billing for 10 users

14280$1140$

Highest Plan

119$/mo/site95$/mo/site

Chat Seat Included

1Unlimited

Additional seat

119$/moUnlimited

Contacts

UnlimitedUnlimited

Customers' ratings

Cloud-Hosted

Mobile Apps

Desktop Apps

Speed Impact

3s1,6s

Chat trigger

Canned responses

Message Sneak-peek

Visitors details

Javascript integration

Routing rules

Visitor Banning

Chatbot builder

Chatbot API

Reminders

Multilingual

Customization

Drip email & chat campaign

CRM integrations

Zapier Integrations

Branding removal

Live translate

Chat transcript

Multisite

Co Browsing

Video and audio calls

Tags & Segments

File sharing

API

Facebook & Twitter Integration

Shared inbox

Knowledge base

Compare

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Discover Why Crisp is the best alternative to market leaders

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