How does Crisp compare with Sendinblue? What's the best platform to build stronger customer relationships? What is the best alternative to Sendinblue? Discover why Crisp is a great alternative to Sendinblue.
Launched in 2012 by Armand Thiberge, Sendinblue was created to become the simplest, most reliable, and cost-effective sales and marketing toolbox. In the beginning, it was a simple email marketing platform that evolved over time.
At Crisp, we started as a live chat and grew as an all-in-one platform for sales, marketing, and customer support teams. The teams at Sendinblue have done a great job at building a cool product that now helps more than 80 000 companies around the world.
However, the vision Crisp carries is different from where Sendinblue is heading. If you're looking for an alternative to Sendinblue, here is why you should consider Crisp.
Reason #1
The best companies realize that crafting a consistent customer experience builds sustainable growth. Sendinblue limits the usage of its platform or asks you to pay for more volume.
Therefore, it can impact your ability to offer a powerful and highly qualitative customer experience with your customers. That's sad.
With Crisp, you can enjoy an Unlimited plan that comes with flat and transparent pricing.
Reason #2
Unlike Sendinblue, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course, Sendinblue is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Reason #3
Standalone marketing automation isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a shared inbox that will let you centralize social media channels such as Facebook, Twitter, and even emails, Whatsapp, or Instagram in one place.
Crisp live chat also offers the ability to build chatbots and benefits from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Reason #4
The best companies realize that crafting a world-class customer experience builds sustainable growth. Even though your teams might be robots, they will not be able to attend Sendinblue all night to answer support tickets. Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions. Furthermore, you can also benefit from our multichannel bot to offer custom interactions with social networks such as Facebook Messenger, Instagram DM, WhatsApp or even Line and Telegram.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | - | $95/mo |
Chat Seat Included Number of seats included in the highest plan | 3 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | $12/mo - €9/mo | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | Unlimited | 50 000 |
Annual billing for 20 users Total yearly price to be paid | - | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | - | |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |