Meet the best alternative to Sendinblue

How does Crisp compare with Sendinblue? What's the best platform to build stronger customer relationships? What is the best alternative to Sendinblue? Discover why Crisp is a great alternative to Sendinblue.

Launched in 2012 by Armand Thiberge, Sendinblue was created to become the simplest, most reliable, and cost-effective sales and marketing toolbox. In the beginning, it was a simple email marketing platform that has evolved throughout time.

At Crisp, we started as a live chat and grew as an all-in-one platform for sales, marketing, and customer support teams. The teams at Sendinblue have done a great job at building a cool product that now helps more than 80 000 companies around the world.

However, the vision Crisp carries is different from where Sendinblue is heading. If you're looking for an alternative to Sendinblue, here is why you should consider Crisp.

Looking for Sendinblue alternatives?

Reason #1

Unlimited shouldn't be a privilege

The best companies realize that crafting a consistent customer experience builds sustainable growth. Sendinblue limits the usage of its platform or asks you to pay for more volume.

Therefore, it can impact your ability to offer a powerful and highly qualitative customer experience with your customers. That's sad.

With Crisp, you can enjoy an Unlimited plan that comes with flat and transparent pricing.

Reason #2

Speed is a matter of performance

At Crisp, we believe everyone should deserve an efficient, fast, and reliable chat widget. Even in countries that may not have fast internet broadband, customers or leads should easily get in touch with companies

More than offering affordable customer and leads support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to decrease the amount of external widget your serving for each new visitor.

Of course, Sendinblue chat widget is great but only for business that can afford to rack-up more power to their servers to counter balance the heavy widget they are loading for each new visitor.

Reason #3

Ask more of your marketing automation software

Standalone marketing automation isn't enough anymore. Customers want immediate support on multiple channels.

With Crisp, you can connect your live chat to a shared inbox that will let you centralize social media channels such as Facebook, Twitter, and even emails, Whatsapp, or Instagram in one place.

Crisp live chat also offers the ability to build chatbots and benefits from dedicated features such as canned responses or internal notes to increase collaboration between teams.

Reason #4

Get a chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds sustainable growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions.

Furthermore, you can also take benefit from our multichannel bot to offer custom interactions with social networks such as Facebook Messenger, Instagram DM, WhatsApp, or even Line and Telegram.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Sendinblue compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill
$12/mo - €9/mo$10/mo


Number of contacts allowed for the plan

Annual billing for 10 users

Total yearly price to be paid


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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