Is this service affordable for team usage?

Intercom's highest plan costs $139 per month per seat with only one seat included, making it expensive to scale for growing teams. Crisp offers better value with 20 seats included in their $295 monthly plan and additional seats for just €10 per month.

What collaborative inbox features does the platform provide?

Intercom provides a cloud-hosted shared inbox with mobile apps, customer rating tools, and routing rules to manage conversations between teams. Crisp delivers all these features plus dedicated desktop apps for Windows and MacOS, giving your team more flexibility in how they access and manage customer communications.

What functionality comes with the website chat widget?

Intercom's website chat widget includes visitor details tracking, customizable design, and proactive chat triggers, though it lacks message sneakpeek and live translation capabilities. Crisp's chat widget offers these same features plus real-time message sneakpeek and automatic translation across multiple channels, enhancing your ability to provide responsive, multilingual support.

How adaptable is the AI chatbot solution?

Intercom offers a no-code chatbot builder with condition blocks, keyword intents, and pre-trained AI models, but lacks API connectivity for external data or custom LLM integration. Crisp provides all these chatbot capabilities plus a dedicated chatbot API that allows you to connect external data sources and LLM models for truly customized AI experiences.

Are AI-powered tools available to streamline customer support?

Intercom includes AI features like virtual assistants, conversation categorization, and summaries, but lacks speech-to-text conversion and custom LLM capabilities. Crisp delivers a more comprehensive AI toolkit with all these features plus speech-to-text functionality and the ability to leverage private, custom-built LLMs for enhanced security and performance.

What marketing campaign features are available?

Intercom provides campaign tools with targeting options, dynamic data insertion, and multi-channel sequences for reaching customers effectively. Crisp offers the same robust campaign features with identical targeting capabilities and template management, while also integrating seamlessly with their more affordable pricing structure.

Does the helpdesk solution meet modern support requirements?

Intercom offers a knowledge base with password protection, multilingual support, and custom domain options, but lacks web SDK for personalized interactions. Crisp delivers a more flexible knowledge base solution with all these features plus a web SDK that allows for customized interactions through JavaScript, giving you greater control over your help center experience.

What contact organization tools does the platform include?

Intercom includes detailed user profiles, advanced filtering, tagging, and activity tracking to help manage customer relationships effectively. Crisp provides identical CRM functionality with comprehensive user profiles and segmentation tools, while offering these features at a significantly lower cost per seat for teams of all sizes.

Meet the most recognized alternative to Intercom

Is Crisp more affordable than Intercom for small businesses? How do Crisp's AI and chatbot features compare to Intercom? Can Crisp's omnichannel shared inbox with sub inboxes enhance team collaboration? What makes Crisp a viable competitor to Intercom for customer support, inbound sales and user onboarding? Everythig is explained in the content below.

Use Crisp for free See detailed comparison

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Looking for Intercom alternatives?

Intercom, a pioneering customer messaging platform, was established in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Designed to foster personalized, real-time communication between businesses and their customers, Intercom's core offerings include live chat, a help desk, targeted messaging, and an integrated knowledge base. These features collectively aim to elevate customer support and streamline interactions, benefitting a wide range of organizations.

On the other hand, Crisp offers a comparable array of functionalities but stands out with its user-friendly interface and budget-friendly pricing. While both platforms excel in enabling prompt customer service, Crisp differentiates itself with it's fair pricing strategy regarding AI. No need to pay 1$ per conversation resolved through AI. Other features like co-browsing, remote video assistance and advanced WhatsApp Business use-case are making Crisp a well-known competitor. Though Intercom has established a significant presence over the years, Crisp's emphasis on simplicity and cost-effectiveness makes it an attractive option for small to medium-sized businesses in search of customer experience platform.

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like Intercom.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Learn more

Reason #2

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Learn more

FAQ about Intercom

This FAQ offers a comparative overview of Intercom and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

Learn more

Reason #4

We're being transparent on our pricing

Compared to Intercom, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.

Learn more

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Intercom compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

Intercom

Highest Plan$139/mo/seat
Chat Seat Included1
Additional seat$139/mo
Contacts-
Annual billing for 10 users$33,360

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Intercom	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$139/mo/seat	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	$139/mo	$10 / mo / agent
Number of contacts allowed for the plan Contacts	-	200 000
Total yearly price to be paid Annual billing for 10 users	$33,360	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	1.6s	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more