How does Crisp compare with Acquire.io? What's the best customer support platform for companies around the world? What is the best alternative to Acquire? Discover why Crisp is a great alternative to Acquire.io.
Started in 2016 by Amrit Dhangal and Laduram Vishnoi, Acquire started at the same as Crisp did. What the founders and teams at Acquire have done is super great because they are on a mission to transform the way companies communicate with customers.
Built at the same time in 2016, Crisp was just a live chat. However, it grew up to be an all-in-one conversational platform for customer support teams around the world.
Crisp is now serving more than 500 000 businesses around the world, helping 200M people each month to get in touch with businesses on multiple channels. Acquire.io does a great job but if you're looking for an alternative, here is why you should consider Crisp.
Reason #1
Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.
Reason #2
Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!
Reason #3
It's funny to see that a company that is dedicated to providing customer service solutions doesn't come with a mobile app that allows its customers to do customer service through mobile. At Crisp, we give the ability to our customers to install Crisp on both Android and iOS so you can support your customer even if you're not in front of your computer.
Reason #4
Compared to Acquire, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $2000 / mo | $95/mo |
Chat Seat Included Number of seats included in the highest plan | 0 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | $45 / mo / agent | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | - | 50 000 |
Annual billing for 20 users Total yearly price to be paid | $34,800 | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | ||
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |