Engage with meaningful conversational experiences

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Get 2x More Sales Using Automation

Statistics show that people browsing your webpage who receive live assistance with a chat widget are more likely to make a purchase. With our free chat software, you can send automated messages that create a proactive customer service that converts visitors into opportunities.

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Have a Richer Conversation

Business messaging doesn't have to be robotic. With Crisp, you can create a personalized experience for your customers.

Integrated knowledge

Users can access help articles and resolve issues on their own

Chatbot scenarios

Build advanced chatbot scenarios to automate your customer onboarding.

GIFs + Video Preview

Create personal and modern conversational experiences using GIFs and videos.

User Ratings

Get CSAT survey right from your chat.

File & audio sharing

Share files, images, audio and documents directly from the widget.


Connect the Crisp Inbox to messaging apps like Messenger or Instagram.

Social Commerce

Craft powerful buying experiences, on any channel.


A fun game that helps to wait when you are offline.

Customize each touchpoint to fit with your brand

From colors and languages to positions, you can customize our chat widget to fit with your brand so it adapts with your website, your mobile app or your e-commerce store to enhance confidence and maximize sales.

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Join the dots between e-commerce data and conversational experience

Following a customer journey is essential to provide the best buying experience. Thanks to our integrations with major e-commerce platforms such as Shopify, Magento, WooCommerce, and PrestaShop, you can synchronize all customer data, including their cart or wishlist, with Crisp. This allows you to offer a personalized process and provide useful buying advice. Get the entire Crisp experience to assist you with your online store. Going from a lead to a customer might be just a conversation away!

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Much more than your traditional website chat widget

Beyond website chat, Crisp simplifies your customer support by offering a wide range of features to make your life easier. Regularly nominated as one of the best website chat widget, Crisp is much more than a free chat for your site. Using Crisp will help your team benefit from an incredible shared inbox experience. Respond to your users with one solution and reduce your costs thanks to our all-in-one platform!

Translate your conversations live with real-time translations

Become a worldwide brand using LiveTranslate. This feature enables you to live-translate your chat messages. Reply to customers using your native language and it will be automatically translated to your customer's language so they can enjoy better conversational experiences.

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Finally, conversational experiences that feel authentic

Scheduling calls with customers can be complicated. Customers are usually required to set up third-party software to have a conversation with your team. With our live chat, your customers can enjoy video and audio calls out of the box, in real-time. No plug-in or software to install, just a joyful, authentic and human experience.

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Personalize and customize the chat experience at will

Make your customer service experience more personalized thanks to our chat SDK
// Open the chatbox
Try it!
// Push a trigger
// Send a message
// Close the chatbox
Try it!
  • Open the chatbox
  • Trigger a chat message
  • Push a message
  • Close the chatbox


When your customers would rather have you do it for them, our tool lets you live assist your users, without any other plugin than our software. A co-browsing solution, deeply embedded in our chatbox leads to an increase in sales, and happier customers... Your support agents are going to love it.

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500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Frequently Asked Questions

Live chat software is more and more popular among companies, especially when they're willing to offer live chat support. To make it clear, a live chat is an online communication tool that enables you and your site visitors to chat in real-time.

Chatbox software is a great alternative to phone calls or emails because chat systems lie on the webpage of companies, the place where users are the most willing to get in touch with businesses. Online chat takes place inside a chatbox that is part of the live chat tool.

The thing is, people browsing your brand platform don't need to install any third-party app on their devices. To start a chat with your brand, they just have to click on that beautiful bubble and start typing or send an audio message. When clicking on the bubble, a chatbox appears inside which, your visitors will be able to send and receive messages from your business.

Benefits of a live chat are numerous and can take your company to another level in terms of customer service and sales. In fact, chat apps for websites are just a new communication channel. A livechat software can improve conversion rate, increase the average order value, collect valuable customer data (feedback, review, contact details), increase lead generation, and offer consistent customer support through a 24/7 chatbot that can take the lead when your team is asleep, cut your average response time down to less than 5 minutes. There are many more advantages for a business to use a live chat app for websites. Talking about customers, live chat has also a wide range of features: report problems without using external communication channels, Little to no waiting period, makes the experience pleasant and satisfying, don't have to repeat themselves (data is stored and everything is available in a wink for chat support agents) and many other features!

It depends on your requirement! For example, at Crisp, we have different plans. We offer a free live chat software that you can install on your website with no limitations! You can have two agents to answer your website visitors in real time. It comes with a web app and mobile apps to let you answer your customers even if you're not in front of your desk. Most of the other live chat service providers such as Tidio, Zendesk (Zopim), LiveAgent, Tawk, Hubspot or Olark, are billing per agent, from the start. Meaning the more you add agents, the more you'll pay. At Crisp, we believe that you shouldn't pay more to improve the quality of your customer service through live chat. That's why we have a billing system that relies on inboxes. Our unlimited plan comes with a flat price, nothing more.

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