Meet an alternative to eDesk

How does Crisp compare with eDesk? What is the best helpdesk for e-commerce? What is the best alternative to eDesk ? Discover why Crisp is a great alternative to eDesk.

Founded by Ray Nolan, who craved for dedicated tools for Amazon and Ebay Merchants, the company now serves more than 5000 business around the world. The award winning solution for ecommerce is handling over 14M conversations every month, making customer service more easier for online stores. Rebranded as eDesk in 2021, the tool was previously known as xSellco. Started in 2014, just one year before Crisp, the story of eDesk is a true success.

On the oter hand, Crisp started as a simple live chat but now offers an all-in-one multichannel customer service platform for businesses around the world.

With more than 200M / month, the company is now growing as one of the leader on the ecommerce customer service landscape.

Looking for eDesk alternatives?

Reason #1

Customer service for online stores is not only about emails and chat anymore

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just lik eDesk. The thing is, Crisp offers way more integrations to increase collaboration between your teams. Much more than emails or chat, with Crisp, you can centralize Facebook Messenger, WhatsApp and phone calls or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient.

Reason #2

Your live chat should do more than just text messages

The best online stores (DNVB) realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help sell more, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin! With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful

Reason #3

Build customer portals for a personalized experience

Build a dedicated customer portal so each of your customer can have a unique view of what is going on with their request. For your team? it's the exact same process, all the inquiries are send through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!

Reason #4

Offer 24/7 customer support on every channel

Using Crisp chatbot, you can build a chatbot for your online store in little to no time. Whether you're on Shopify, Amazon or Prestashop, Crisp can automate all your repetitive questions and liberate your teams from the boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails or live chat can be automated through our chatbot software.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how eDesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
€159/agent/mo - $179/agent/mo95$/mo

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill


Number of contacts allowed for the plan

Annual billing for 10 users

Total yearly price to be paid
€19,080 - $21,4801140$


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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