How does Crisp compare with eDesk? What is the best helpdesk for e-commerce? What is the best alternative to eDesk? Discover why Crisp is a great alternative to eDesk.
Founded by Ray Nolan, who craved dedicated tools for Amazon and eBay Merchants, the company now serves more than 5000 businesses around the world. The award-winning e-commerce solution is handling over 14M conversations every month, making customer service easier for online stores. Rebranded as eDesk in 2021, the tool was previously known as xSellco. Started in 2014, just one year before Crisp, the story of eDesk is a true success.
On the other hand, Crisp started as a simple live chat but now offers an all-in-one multichannel customer service platform for businesses around the world.
With more than 200M / month, the company is now growing as one of the leaders in the e-commerce customer service landscape.
Reason #1
Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like eDesk. The thing is, Crisp offers way more integrations to increase collaboration between your teams. Much more than emails or chat, with Crisp, you can centralize Facebook Messenger, WhatsApp and phone calls or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient.
Reason #2
The best online stores (DNVB) realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help sell more, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins! With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful
Reason #3
Build a dedicated customer portal so each of your customers can have a unique view of what is going on with their request. For your team? it's the same process, all the inquiries are sent through the shared inbox so agents can benefit from our dedicated features: routing, canned responses, chatbot and more!
Reason #4
Using Crisp chatbot, you can build a chatbot for your online store in little to no time. No matter it's WordPress, Shopify or a custom CMS, Crisp can be integrated and automate all your repetitive questions and liberate your teams from boring tasks. Using our no-code chatbot builder, you'll make your team much more productive, on every channel: WhatsApp, Instagram, Emails or live chat can be automated through our chatbot software.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | $149 / agent / mo | $95/mo |
Chat Seat Included Number of seats included in the highest plan | 1 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | $149 / agent / mo | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | Unlimited | 50 000 |
Annual billing for 20 users Total yearly price to be paid | $35,760 | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | ||
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |