How does Crisp compare with Verloop? What's the best conversational AI platform for businesses? What is the best alternative to Verloop? Discover why Crisp is a great alternative to Verloop.
Founded by Gaurav Singh, Verloop is another incredible success story coming from India. Founded in 2017, the company has now 4 offices around the world: USA, India, UAE, and Singapore. They grew up fast over the last years to become one of the leading customer support automation platforms around the world.
On the other hand, Crisp has been founded in 2015 and grew up to be one of the leading customer support solution providers, with 2% of market shares around the world.
If you're looking for more than an automation platform for customer support, here is why you should consider Crisp as a great alternative to Verloop.
Reason #1
Your customers are looking for human interactions. they deserve it. Using Crisp, you can combine human and automated interactions through your live chat. We don't say everything has to be handled by humans, but sometimes, it feels good to talk with a human, through chat or video.
Reason #2
Compared to Verloop, Crisp covers a broader spectrum of the customer lifecycle. To help your customers, Crisp offers the ability to build a knowledge base that will make your customer much more autonomous.
Everyone wins: your team handles fewer requests and your customers can find answers by themselves. Combine it with our chatbots to win at every stage.
Reason #3
Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Reason #4
Compared to Verloop, Crisp comes with simple pricing that offers unlimited usage of the product.
Crisp offers a flat price for every company, no matter the number of agents, contacts or the growth of your company.
Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than just a simple chat widget. Check it out!
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | - | $95/mo |
Chat Seat Included Number of seats included in the highest plan | - | 20 |
Additional seat The cost for each additional seat added to the monthly bill | - | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | - | 50 000 |
Annual billing for 20 users Total yearly price to be paid | - | $1,140 |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviours for your live chat using Javascript code | ||
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |