No. All prices indicated are flat. This means that, for instance, if you are subscribed to an Unlimited plan, you will pay the same monthly fee whether you have 100 contacts or 1M contacts in your CRM user base. We may provide some additional plugins that are not included in your plan, which you can subscribe to, but that's your choice to opt-in for them (eg. paid integrations for specific systems).
VAT is not included in our plan prices. As most Crisp customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won't charge any VAT, regardless of your business or consumer status.
Yes! We offer discounts if you are taking multiple paid Crisp websites (Crisp Pro or Crisp Unlimited) under the same account. We offer 25% on each additional inbox. This means if you have multiple (different teams) you can have separate inboxes for each team under one Crisp account. Come chat with us!
A Crisp website is another name for a "Crisp team", into which you can invite operators to collaborate and answer customer questions. A Crisp website is tied to a specific livechat identifier, which you can install on one or multiple domains (eg: website.com, sub.website.com, etc). It is not tied to a single domain. Plans are billed per-crisp inbox, so you only pay per livechat identifier, not per domain and sub-domains. As an example, you can have one Crisp website (team) and install it on multiple domains (which would constitute one plan). If you operate multiple businesses and wish to have multiple separate Crisp websites then we can keep it all under one plan with a discount for each additional Crisp website. You can contact us and chat with us if you have any question about this.
We offer a 50% discount for nonprofits and students. Chat with us to get your promo code.
Yes, it is possible! You can enable yearly payment mode in your Plans page in the Crisp app, after you subscribed to a plan (click on the Monthly button, which then becomes Yearly once saved).
At Crisp, we believe existing chat platforms are still locked in the past. Why would we bill based on consumption (as all others do), while we are used to unlimited plans everywhere else (mobile carriers, Internet access providers, etc.)? Unlimited is peace of mind at the end of the month; this allows you to allocate more energy to your core business rather than petty subscription policies.