Meet the best alternative to SmartSupp

How does Crisp compare with SmartSupp? What's the best live chat software for SMBs? What is the best alternative to SmartSupp? Discover why Crisp is a great alternative to SmartSupp.

Smartsupp started in 2013. When Smartsupp started, it was just a live chat software that could be installed on every websites, just like Crisp. Since then SmartSupp stayed as a simple chat widget that allows every business to chat with leads or customers


At Crisp, we started as a live chat software, but then rapidely grew as a solid multichannel team inbox that allows to bring companies around an all-in-one tool.


Unlike SmartSupp, Crisp offers a Knowledge base, Chatbots, email marketing and lots of other moder features. If you're looking for an alternative to SmartSupp, here's why you should consider Crisp.


Looking for Smartsupp alternatives?

Reason #1

Ask more of your live chat software

Standalone live chat software isn't enough anymore. Customers want immediate support on multiple channels.


With Crisp, you can connect your live chat to a shared inbox that will let you connect social media channels such as Facebook or Twitter and even emails or Whatsapp. It also offers an email inbox to end-up with endless forwading email sequences.


Crisp live chat also offer the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.


Reason #2

Make your customers happier

To build a great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.


Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows customers not to wait for your answers.


Autonomy is a key when building successfull company.


Reason #3

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.


To help customers, Crisp offer the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin!


With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.


Reason #4

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.


To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugin!


With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Smartsupp compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
From $2,000/yr95$/mo

Chat Seat Included

Number of seats included in the highest plan
-20

Additional seat

The cost for each additional seat added to the monthly bill
-$10/mo

Contacts

Number of contacts allowed for the plan
UnlimitedUnlimited

Annual billing for 10 users

Total yearly price to be paid
From $2,000/yr.1140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code
-

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

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