How does Crisp compare with Tidio? What's the best live chat and chatbot software? What is the best alternative to Tidio? Discover why Crisp is a great alternative to Tidio.
Tidio's founder used to build multiple projects at the same time, from these, came Tidio which is a live chat and chatbot software that empowers companies around the world. Originally, in 2014, Tidio was a chat widget, just like Crisp!
But then, it evolved into a platforms that offers a chatbot and an email marketing solution. At Crisp, we like those stories that promotes entrepreneurship and ambitions. Crisp also started as a live chat in 2015.
In 2020, Crisp is much more than a simple live chat as it offers a chatbot, a shared inbox, a knowledge base and lots of other great features. If you're looking for an alternative to TIdio, here's why you should consider Crisp
Reason #1
Standalone live chat isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a team inbox that will let you connect social media channels such as Facebook, Twitter, emails or even WhatsApp.
Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Reason #2
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customers' lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Reason #3
To build a great customer service, companies have to have the best tools availble to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.
Reason #4
At Crisp, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to decrease the amount of external widget your serving for each new visitor.
Of course, Tidio chat widget is great but only for business that can afford to rack-up more power to their servers to counter balance the heavy widget they are loading for each new visitor.
Annual billing for 10 users | 1752$ | 1140$ |
Highest Plan | 46$/mo | 95$/mo |
Chat Seat Included | 1 | Unlimited |
Additional seat | 10$ | Unlimited |
Contacts | Unlimited | Unlimited |
Customers' ratings | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Speed Impact | 2,4s | 1,6s |
Chat trigger | ||
Canned responses | ||
Message Sneak-peek | ||
Visitors details | ||
Javascript integration | ||
Routing rules | ||
Visitor Banning | ||
Chatbot builder | ||
Chatbot API | ||
Reminders | ||
Multilingual | ||
Customization | ||
Drip email & chat campaign | ||
CRM integrations | ||
Zapier Integrations | ||
Branding removal | ||
Live translate | ||
Chat transcript | ||
Multisite | ||
Co Browsing | ||
Video and audio calls | ||
Tags & Segments | ||
File sharing | ||
API | ||
Facebook & Twitter Integration | ||
Shared inbox | ||
Knowledge base | ||
Compare | See pricing | See pricing |