How does Crisp compare with HelpCrunch? What's the best all-in-one customer communication platform? What is the best alternative to HelpCrunch? Discover why Crisp is a great alternative to HelpCrunch.
Helpcrunch founders started their company because communicating with customers resulted in chaotic interaction while managing their existing business.
From 2016, Helpcrunch team has built a great all-in-one communication platform, just as Crisp. At Crisp, we started as a live chat software in 2015. In 2020, Crisp is now an all-in-one cusutomer communication platform that centralizes multiple channels into one inbox to help SMBs to deliver a better customer experience.
If you're looking fo an alternative to HelpCrunch, here's why you should consider Crisp.
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offer the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
To build a great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.
What if you could have the ability to see, instantly, how your customers or leads behave on your website?
What if you could even take control of their screen to guide to the place they're looking for ?
With MagicBrowse, you can start a co-browsing session straight from Crisp, no additional plugin is required, making your customer experience seamless and powerful.
Enjoy a detailed comparison table about features and pricingHide comparison tableShow comparison table
Highest monthly plan as displayed on the pricing page
Chat Seat Included
Number of seats included in the highest plan
The cost for each additional seat added to the monthly bill
Number of contacts allowed for the plan
Annual billing for 10 users
Total yearly price to be paid
Platform that works in the browser, no need to download any software
Ability to work from Android or iOS
Ability to install dedicated software for Windows and MacOS
Measure customers' satisfaction through dedicated surveys
Route and assign conversations manually or automatically between teams
Facebook, Twitter, Instagram, Email & WhatsApp
Centralize inbound messages from messaging apps
Private notes & mentions
Collaborate in real-time with teammates
Setup alerts to follow-up on specific cases
Build custom behaviors through dedicated APIs
Ban abusive visitors or customers from contacting you
Share files through multiple channels
Acces templated messages from a shared library
Add a contact form on your website
Centralize tickets into an individual view for each customer
Get visitors' details when you receive a message
Push proactive messages through the chatbox
Live chat Web SDK
See what the user is writing before the message is sent
Automatically translate messages on mulitple channels
Send a sum up of the conversation
Personalize the way the chatbox is displayed
Access customers' screen to co-browse with no additional plugin
Ability to be used through multiple websites
Video and audio calls
Start an audio or video call from the live chat with no additional plugin
The time it takes the live chat to be fully loaded
Prevent the brand's vendor to be displayed
Adapt the live chat context to customers' language
Craft chatbot scenarios without coding skills
Experience chatbot workflow in draft mode
Form and lead capture through chatbot
Trigger chatbot based on specific keywords
Adapt the behavior on specific conditions
Connect external data or craft custom chatbot scenarios
Personalize the list of targeted users
Insert dynamic data in your templates
Email & Chat sequences
Push sequences on multiple channels
Save and manage email or chat templates
Create a help center for your customers and leads
Protect your articles with a password
Make your articles available in multiple languages
Customize the look and feel of your knowledge base
Custom domain name
Attach the knowledge base available to your domain
Detailed view of your customers' information
Create customized list of users
Tags & Segments
Tag group of users to gather them under one flag
Connect your inbox with leading CRMs
Connect your inbox with Zapier
Import contact from a file
See users' activity on your website
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