How does Crisp compare with HelpCrunch? What's the best all-in-one customer communication platform? What is the best alternative to HelpCrunch? Discover why Crisp is a great alternative to HelpCrunch.
Helpcrunch founders started their company because communicating with customers resulted in chaotic interaction while managing their existing business.
From 2016, Helpcrunch team has built a great all-in-one communication platform, just as Crisp. At Crisp, we started as a live chat software in 2015. In 2020, Crisp is now an all-in-one cusutomer communication platform that centralizes multiple channels into one inbox to help SMBs to deliver a better customer experience.
If you're looking fo an alternative to HelpCrunch, here's why you should consider Crisp.
Reason #1
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offer the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugin!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Reason #2
The most ambitious companies realize that crafting a great customer experience helps sustainable income.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trialling users, answer frequently asked questions or route conversations automatically.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
Reason #3
To build a great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.
Reason #4
What if you could have the ability to see, instantly, how your customers or leads behave on your website?
What if you could even take control of their screen to guide to the place they're looking for ?
With MagicBrowse, you can start a co-browsing session straight from Crisp, no additional plugin is required, making your customer experience seamless and powerful.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | - | 95$/mo |
Chat Seat Included Number of seats included in the highest plan | 1 | 20 |
Additional seat The cost for each additional seat added to the monthly bill | - | $10/mo |
Contacts Number of contacts allowed for the plan | Unlimited | Unlimited |
Annual billing for 10 users Total yearly price to be paid | - | 1140$ |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow-up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Acces templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviors for your live chat using Javascript code | - | |
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on mulitple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create customized list of users | ||
Tags & Segments Tag group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |