How does Crisp compare with Shopify inbox? What is the best business chat software for my Shopify? What is the best alternative to Shopify Inbox? Discover why Crisp is a great alternative to Shopify Inbox.
What the team at Shopify has done is incredible. They've gone from an e-commerce CMS software to a leading platform for online stores around the world, helping millions of people around the world to launch their online businesses with no technical limitations. This is a true inspiration at Crisp.
The thing is, when you're trying to do everything, you're necessarily missing a few things. The Shopify inbox is great but the live chat is missing a few things.
At Crisp, we help more than 200 M users to scale their customer service through an all-in-one customer service platform. If you're looking for an alternative to Shopify Inbox, here is why Crisp is a good alternative.
Reason #1
Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like Shopify Inbox. The thing is, Crisp offers way more integrations to increase collaboration between your teams. With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, WhatsApp or Instagram and much more inside one inbox and benefit from dedicated features to make your teams more efficient
Reason #2
Building personalized customer service in e-commerce is key to the most successful online stores. By using our dedicated Shopify integration, you'll gather each customer's data into your inbox so when customers engage with your business, you can benefit from key information such as order details, carts' details, average basket value and many more. Oh! And you can also refund customers and do custom actions straight from Crisp so you can be more productive.
Reason #3
To build great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers. Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows customers not to wait for your answers. Autonomy is key when building a successful company.
Reason #4
The best companies realize that crafting a world-class customer experience builds sustainable growth. Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions. Furthermore, you can also benefit from our multichannel bot to offer custom interactions with social networks such as Facebook Messenger, Instagram DM, WhatsApp or even Line and Telegram.
Enjoy a detailed comparison table about features and pricing
Hide comparison tableShow comparison tableHighest Plan Highest monthly plan as displayed on the pricing page | Free | 95$/mo |
Chat Seat Included Number of seats included in the highest plan | Unlimited | 20 |
Additional seat The cost for each additional seat added to the monthly bill | - | $10 / mo / agent |
Contacts Number of contacts allowed for the plan | Unlimited | Unlimited |
Annual billing for 20 users Total yearly price to be paid | Free | 1140$ |
Cloud-Hosted Platform that works in the browser, no need to download any software | ||
Mobile Apps Ability to work from Android or iOS | ||
Desktop Apps Ability to install dedicated software for Windows and MacOS | ||
Customers' ratings Measure customers' satisfaction through dedicated surveys | ||
Routing rules Route and assign conversations manually or automatically between teams | ||
Facebook, Twitter, Instagram, Email & WhatsApp Centralize inbound messages from messaging apps | ||
Private notes & mentions Collaborate in real-time with teammates | ||
Reminders Setup alerts to follow up on specific cases | ||
API Build custom behaviors through dedicated APIs | ||
Visitor Banning Ban abusive visitors or customers from contacting you | ||
File sharing Share files through multiple channels | ||
Canned responses Access templated messages from a shared library | ||
Contact form Add a contact form on your website | ||
Customer portal Centralize tickets into an individual view for each customer | ||
Visitors details Get visitors' details when you receive a message | ||
Javascript integration The live chat is loaded using Javascript | ||
Chat trigger Push proactive messages through the chatbox | ||
Live chat Web SDK Build custom behaviors for your live chat using Javascript code | ||
Message Sneak-peek See what the user is writing before the message is sent | ||
Live translate Automatically translate messages on multiple channels | ||
Chat transcript Send a sum up of the conversation | ||
Customization Personalize the way the chatbox is displayed | ||
Co Browsing Access customers' screen to co-browse with no additional plugin | ||
Multisite Ability to be used through multiple websites | ||
Video and audio calls Start an audio or video call from the live chat with no additional plugin | ||
Speed Impact The time it takes the live chat to be fully loaded | - | 1,6s |
Branding removal Prevent the brand's vendor to be displayed | ||
Multilingual Adapt the live chat context to customers' language | ||
Chatbot builder Craft chatbot scenarios without coding skills | ||
Draft scenarios Experience chatbot workflow in draft mode | ||
Input fields Form and lead capture through chatbot | ||
Keyword intents Trigger chatbot based on specific keywords | ||
Condition blocks Adapt the behavior on specific conditions | ||
Chatbot API Connect external data or craft custom chatbot scenarios | ||
Targeting options Personalize the list of targeted users | ||
Dynamic data Insert dynamic data in your templates | ||
Email & Chat sequences Push sequences on multiple channels | ||
Templates Save and manage email or chat templates | ||
Knowledge base Create a help center for your customers and leads | ||
Web SDK Personalize interactions with Javascript | ||
Password protected Protect your articles with a password | ||
Multilingual Make your articles available in multiple languages | ||
Personalization Customize the look and feel of your knowledge base | ||
Custom domain name Attach the knowledge base available to your domain | ||
User profile Detailed view of your customers' information | ||
Advanced filters Create a customized list of users | ||
Tags & Segments Tag a group of users to gather them under one flag | ||
CRM integrations Connect your inbox with leading CRMs | ||
Zapier Integration Connect your inbox with Zapier | ||
Contact import Import contact from a file | ||
User activity See users' activity on your website | ||
Compare | See pricing | See pricing |