How does Crisp compare with Zendesk? What's the best customer messaging platform? What is the best alternative to Zendesk? Discover our exhaustive comparison table between Crisp and Zendesk.
Zendesk founders were precursors when they built their company back in 2007. Since then, they have built a great 360° customer service platform which is much more than a simple ticketing software.
Crisp and Zendesk are different and equal at the same time. Crisp has been built on a messaging basis when Zendesk come from the emails and ticketing software which means two different culture.
Still, product orientation are quite equivalent, for different results. If you're looking for an alternative to Zendesk, here are some reasons you should consider when looking over Crisp.
Nowadays, customers want to feel the human part of every company. Zendesk has built a great product but dealing with customers request by assigning number is the worst way to humanize your customers' relationship.
At Crisp, we consider each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with ticket which is called "Threads".
Zendesk has bought Zopim in 2014 to offer a Live Chat to their customers. As it's not their first priority, Zendesk Chat didn't follow last technology evolution.
With Crisp Live Chat, you can start audio and video chat straight from any browser without any additional plugin. Thanks to Web RTC technology, you can now start to humanize your customers relationship thourgh audio and video chat directly from Crisp.
This is the perfect tool to empower your brand and immediately understand customers' problem that can be tricky to explain when using the live chat.
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Compared to Zendesk, Crisp comes with a simple pricing that offers unlimited usage of the product.
Crisp offers a flat price for every companies, no matter the number of agents, contacts or the growth of your company.
Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than a simple chat widget. Check it out!
Enjoy a detailed comparison table about features and pricingHide comparison tableShow comparison table
Highest monthly plan as displayed on the pricing page
Chat Seat Included
Number of seats included in the highest plan
The cost for each additional seat added to the monthly bill
Number of contacts allowed for the plan
Annual billing for 10 users
Total yearly price to be paid
Platform that works in the browser, no need to download any software
Ability to work from Android or iOS
Ability to install dedicated software for Windows and MacOS
Measure customers' satisfaction through dedicated surveys
Route and assign conversations manually or automatically between teams
Facebook, Twitter, Instagram, Email & WhatsApp
Centralize inbound messages from messaging apps
Private notes & mentions
Collaborate in real-time with teammates
Setup alerts to follow-up on specific cases
Build custom behaviors through dedicated APIs
Ban abusive visitors or customers from contacting you
Share files through multiple channels
Acces templated messages from a shared library
Add a contact form on your website
Centralize tickets into an individual view for each customer
Get visitors' details when you receive a message
Push proactive messages through the chatbox
Live chat Web SDK
See what the user is writing before the message is sent
Automatically translate messages on mulitple channels
Send a sum up of the conversation
Personalize the way the chatbox is displayed
Access customers' screen to co-browse with no additional plugin
Ability to be used through multiple websites
Video and audio calls
Start an audio or video call from the live chat with no additional plugin
The time it takes the live chat to be fully loaded
Prevent the brand's vendor to be displayed
Adapt the live chat context to customers' language
Craft chatbot scenarios without coding skills
Experience chatbot workflow in draft mode
Form and lead capture through chatbot
Trigger chatbot based on specific keywords
Adapt the behavior on specific conditions
Connect external data or craft custom chatbot scenarios
Personalize the list of targeted users
Insert dynamic data in your templates
Email & Chat sequences
Push sequences on multiple channels
Save and manage email or chat templates
Create a help center for your customers and leads
Protect your articles with a password
Make your articles available in multiple languages
Customize the look and feel of your knowledge base
Custom domain name
Attach the knowledge base available to your domain
Detailed view of your customers' information
Create customized list of users
Tags & Segments
Tag group of users to gather them under one flag
Connect your inbox with leading CRMs
Connect your inbox with Zapier
Import contact from a file
See users' activity on your website
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