Meet the best alternative to Zendesk

How does Crisp compare with Zendesk? What's the best customer messaging platform? What is the best alternative to Zendesk? Discover our exhaustive comparison table between Crisp and Zendesk.

Zendesk founders were precursors when they built their company back in 2007. Since then, they have built a great 360° customer service platform which is much more than a simple ticketing software.


Crisp and Zendesk are different and equal at the same time. Crisp has been built on a messaging basis when Zendesk come from the emails and ticketing software which means two different culture.


Still, product orientation are quite equivalent, for different results. If you're looking for an alternative to Zendesk, here are some reasons you should consider when looking over Crisp.


Looking for Zendesk alternatives?

Reason #1

Stop considering your customers as ticket numbers

Nowadays, customers want to feel the human part of every company. Zendesk has built a great product but dealing with customers request by assigning number is the worst way to humanize your customers' relationship.


At Crisp, we consider each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.


That's it. We recently introduced a modern way of dealing with ticket which is called "Threads".


Reason #2

Start humanizing each conversation

Zendesk has bought Zopim in 2014 to offer a Live Chat to their customers. As it's not their first priority, Zendesk Chat didn't follow last technology evolution.


With Crisp Live Chat, you can start audio and video chat straight from any browser without any additional plugin. Thanks to Web RTC technology, you can now start to humanize your customers relationship thourgh audio and video chat directly from Crisp.


This is the perfect tool to empower your brand and immediately understand customers' problem that can be tricky to explain when using the live chat.


Reason #3

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.


On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.


You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.


Reason #4

Pricing that doesn't ring the bell!

Compared to Zendesk, Crisp comes with a simple pricing that offers unlimited usage of the product.


Crisp offers a flat price for every companies, no matter the number of agents, contacts or the growth of your company.


Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than a simple chat widget. Check it out!


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Zendesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
from €215+/mo95$/mo

Chat Seat Included

Number of seats included in the highest plan
120

Additional seat

The cost for each additional seat added to the monthly bill
from €215+/mo$10/mo

Contacts

Number of contacts allowed for the plan
UnlimitedUnlimited

Annual billing for 10 users

Total yearly price to be paid
from €25,800+1140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code
-

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

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