Knowledge

An Help Center to Give Instant Answers to your customers

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A dedicated knowledge base to help customers

Did you know that people visiting an help center tends to buy 2x times than others? It’s because it allows them to be self-taught about your product and features.

With Crisp Knowledge, you can like any famous brand, create a public website with content to help your users about your product. Set your custom domain, your own colors to unify your branding.

Organize knowledge by categories

Because people are humans

Design your articles with meaningful categories. Using icons and colorful titles, you can guide users to the right resource.

Crisp provides ready-to-use icons for organizing your different sections. Of course, you can bring yours.

Better help with rich content

Create high-value articles with rich content.

Crisp Knowledge can be used for both technical end-users (developers) or non-technical people (B2C products).

From Youtube videos, code preview, images, warnings to complex articles, Crisp Knowledge provides all the toolkit you need to create the content your users deserve.

Multilingual

As always, Crisp Knowledge comes with multilingual compatibility. Route users to the right article, according to their language.

Designed for search engines

Let your users find your answers from Google

Most users type their queries directly from search engines. That’s why we designed the Crisp Knowledge Base around search engines, to let your users find your content directly.
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Browse knowledge from Crisp Apps

?chatbox
How to setup the chatbox — https://help.crisp.chat/how-to-use-setup/
Reply on the go
Reply to your users faster by browsing your knowledge base directly from Crisp Apps.

It allows agents to be more productive as it avoids to browse the knowledge base using on another tab.

It’s compatible with Crisp Mobile Apps (Android & iOS) as well!

Start communicating with customers now.

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