Meet the best alternative to 3CX

How does Crisp compare with 3CX? What's the best business communication solution? What is the best alternative to 3CX? Discover why Crisp is a great alternative to 3CX.

Founded in 2005, 3CX is a global leader in business communications and what the teams at 3CX have built is super impressive. Initially, it was a simple PBX phone system but evolved to be a complete communication platform for businesses around the world.

With 600 000 customers around the world, they are an example in the industry. Crisp has been created in 2016, however, with more than 300 000 customers, Crisp is now part of the leaders in the communication platform industry.

Initially, Crisp was a simple live chat for website and grew up to be an all-in-one multichannel customer support software for SMBs around the world. So if you're looking for an alternative to Richpanel, here is why you should Consider Crisp.

Looking for 3CX alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool. The thing is, Crisp offers many integrations to increase collaboration between your teams. It's much more than a simple call center solution.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram,Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies within the same tool.

Reason #2

Forget about clunky design and complex agent experience

What the teams at 3CX have built are great, however there's one thing they could improve: UX. Whether it's for agents or customers, 3CX design could be improved.

By using Crisp, you'll open your teams to a brand new world where design and autonomy are the key to get started with our customer communication platform. Just have a quick look at what offer our live chat software so you can get an idea of the worlds that opposes the two company.

Reason #3

Integrate with dozens of apps seamlessly

At Crisp, we believe it should be easy to integrate tools with each other. That's why we've built a list of integrations you can add to your inbox to make data flow easily between the apps you love.

A missing integration? Look at our Zapier integration that helps you to connect with 2000 applications without any coding skills required.

Reason #4

Pricing that doesn't ring the bell!

Compared to 3CX, Crisp comes with a simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every companies, no matter the number of agents, contacts, conversations, the growth of your company or the features you enable.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how 3CX compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
€170/yr. (Free the first year)95$/mo

Chat Seat Included

Number of seats included in the highest plan

Additional seat

The cost for each additional seat added to the monthly bill
Free up to 2 additional seats. Then from €2.23 to €0.97 depending on the number of agents$10/mo


Number of contacts allowed for the plan
Unlimited (4 simultaneous calls)Unlimited

Annual billing for 10 users

Total yearly price to be paid


Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates


Setup alerts to follow-up on specific cases


Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation


Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin


Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded

Branding removal

Prevent the brand's vendor to be displayed


Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels


Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads


Personalize interactions with Javascript

Password protected

Protect your articles with a password


Make your articles available in multiple languages


Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website


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