How does Crisp compare with 3CX? What's the best business communication solution? What is the best alternative to 3CX? Discover why Crisp is a great alternative to 3CX.
Founded in 2005, 3CX is a global leader in business communications and what the teams at 3CX have built is super impressive. Initially, it was a simple PBX phone system but evolved to be a complete communication platform for businesses around the world.
With 600 000 customers around the world, they are an example in the industry. Crisp has been created in 2016, however, with more than 300 000 customers, Crisp is now part of the leaders in the communication platform industry.
Initially, Crisp was a simple live chat for website and grew up to be an all-in-one multichannel customer support software for SMBs around the world. So if you're looking for an alternative to Richpanel, here is why you should Consider Crisp.
Crisp comes with an all-in-one customer communication platform that brings the company around one tool. The thing is, Crisp offers many integrations to increase collaboration between your teams. It's much more than a simple call center solution.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram,Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies within the same tool.
What the teams at 3CX have built are great, however there's one thing they could improve: UX. Whether it's for agents or customers, 3CX design could be improved.
By using Crisp, you'll open your teams to a brand new world where design and autonomy are the key to get started with our customer communication platform. Just have a quick look at what offer our live chat software so you can get an idea of the worlds that opposes the two company.
At Crisp, we believe it should be easy to integrate tools with each other. That's why we've built a list of integrations you can add to your inbox to make data flow easily between the apps you love.
A missing integration? Look at our Zapier integration that helps you to connect with 2000 applications without any coding skills required.
Compared to 3CX, Crisp comes with a simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every companies, no matter the number of agents, contacts, conversations, the growth of your company or the features you enable.
Enjoy a detailed comparison table about features and pricingHide comparison tableShow comparison table
Highest monthly plan as displayed on the pricing page
|€170/yr. (Free the first year)||95$/mo|
Chat Seat Included
Number of seats included in the highest plan
The cost for each additional seat added to the monthly bill
|Free up to 2 additional seats. Then from €2.23 to €0.97 depending on the number of agents||$10/mo|
Number of contacts allowed for the plan
|Unlimited (4 simultaneous calls)||Unlimited|
Annual billing for 10 users
Total yearly price to be paid
Platform that works in the browser, no need to download any software
Ability to work from Android or iOS
Ability to install dedicated software for Windows and MacOS
Measure customers' satisfaction through dedicated surveys
Route and assign conversations manually or automatically between teams
Facebook, Twitter, Instagram, Email & WhatsApp
Centralize inbound messages from messaging apps
Private notes & mentions
Collaborate in real-time with teammates
Setup alerts to follow-up on specific cases
Build custom behaviors through dedicated APIs
Ban abusive visitors or customers from contacting you
Share files through multiple channels
Acces templated messages from a shared library
Add a contact form on your website
Centralize tickets into an individual view for each customer
Get visitors' details when you receive a message
Push proactive messages through the chatbox
Live chat Web SDK
See what the user is writing before the message is sent
Automatically translate messages on mulitple channels
Send a sum up of the conversation
Personalize the way the chatbox is displayed
Access customers' screen to co-browse with no additional plugin
Ability to be used through multiple websites
Video and audio calls
Start an audio or video call from the live chat with no additional plugin
The time it takes the live chat to be fully loaded
Prevent the brand's vendor to be displayed
Adapt the live chat context to customers' language
Craft chatbot scenarios without coding skills
Experience chatbot workflow in draft mode
Form and lead capture through chatbot
Trigger chatbot based on specific keywords
Adapt the behavior on specific conditions
Connect external data or craft custom chatbot scenarios
Personalize the list of targeted users
Insert dynamic data in your templates
Email & Chat sequences
Push sequences on multiple channels
Save and manage email or chat templates
Create a help center for your customers and leads
Protect your articles with a password
Make your articles available in multiple languages
Customize the look and feel of your knowledge base
Custom domain name
Attach the knowledge base available to your domain
Detailed view of your customers' information
Create customized list of users
Tags & Segments
Tag group of users to gather them under one flag
Connect your inbox with leading CRMs
Connect your inbox with Zapier
Import contact from a file
See users' activity on your website
|See pricing||See pricing|