Meet the best alternative to Rocket Chat

How does Crisp compare with Rocket Chat? What is the best communication platform? What is the best alternative to Rocket Chat? Discover why Crisp is a great alternative to RocketChat.

Founded by Gabriel Engel and Rodrigo Nscimento, Rocket Chat has been in the field of customer communication since 2015. Started as a side project, it is now helping 12 Million users all over the world.


Rocket Chat has started as an open-source project and is still maintaining an open-source project. At Crisp we love that! We've been open-source believers from day one. With more than 50 projects available on our repos, we want to share our work with like-minded people.


As a company, Crisp offers an all-in-one multichannel shared inbox for business around. With integrations to Slack, Discord or Teams, Crisp is a definitive alternative to Rocket Chat. This comparison will help you to understand why.


Looking for Rocket Chat alternatives?

Reason #1

We care about your data too!

We deeply believe in privacy that's why we apply highest standards in security and data privacy to everything we do at Crisp. End-to-end encryption, data loss prevention and secured pushed notifications are applied systematically to all our customers. As a european company, we are fully GDPR compliant and offer personalized data retention policies, compliance exports and backup.


Reason #2

Make your customers happier

To build a great customer service, companies have to have the best tools availble to combine efficiency within the company and seamless experience for their customers. Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily. For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is a key when building successfull company.


Reason #3

We provide mobile apps to let you handle customer support from your phone

At Crisp, we give the ability to our customers to install Crisp on both Android and iOS so you can support your customer even if you're not in front of your computer.


Reason #4

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugin! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Rocket.Chat compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
-95$/mo

Chat Seat Included

Number of seats included in the highest plan
Unlimited20

Additional seat

The cost for each additional seat added to the monthly bill
-$10/mo

Contacts

Number of contacts allowed for the plan
-Unlimited

Annual billing for 10 users

Total yearly price to be paid
-1140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

Compare

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