How does Crisp compare with Gorgias? What's the best customer service tool for online stores? What is the best alternative to Gorgias? Discover our exhaustive comparison table between Crisp and Gorgias.
Gorgias founders have built a great product that helps e-commerce companies to better support their customers and leads.
Originally, Gorgias used to be dedicated to Shopify but now, they're expanding to Magento and opening their platforms to other ecommerce merchants which is great!
Crisp comes from the live chat world and is a customer messaging company, helping companies to improve their communications on multiple channels whatever the platform.
Reason #1
Nowadays, customers want to feel the human part of every company. Gorgias has built a great product but dealing with customers request by assigning number is the worst way to humanize your customers' relationship.
At Crisp, we consider each message has to be seen as a ticket without the number thing. That's why, with Crisp Inbox, you don't have any number associated to your customers' request. Simply human talking to human.
That's it. We recently introduced a modern way of dealing with ticket which is called "Threads". It brings the best of both worlds, you should have a look at it!
Reason #2
The best companies realize that crafting a world-class customer experience builds consistent growth.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
Reason #3
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offer the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Reason #4
Compared to Gorgias, Crisp comes with a simple pricing that offers unlimited usage of the product.
Crisp offers a flat price for all companies, no matter the number of tickets, contacts or the growth of your company.
Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than a simple chat widget. Check it out!
Annual billing for 10 users | 9000$ | 1140$ |
Highest Plan | 750$/mo | 95$/mo |
Chat Seat Included | Unlimited | Unlimited |
Additional seat | Unlimited | Unlimited |
Contacts | 6000 | Unlimited |
Customers' ratings | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Speed Impact | - | 1,6s |
Chat trigger | ||
Canned responses | ||
Message Sneak-peek | ||
Visitors details | ||
Javascript integration | ||
Routing rules | ||
Visitor Banning | ||
Chatbot builder | ||
Chatbot API | ||
Reminders | ||
Multilingual | ||
Customization | ||
Drip email & chat campaign | ||
CRM integrations | ||
Zapier Integrations | ||
Branding removal | ||
Live translate | ||
Chat transcript | ||
Multisite | ||
Co Browsing | ||
Video and audio calls | ||
Tags & Segments | ||
File sharing | ||
API | ||
Facebook & Twitter Integration | ||
Shared inbox | ||
Knowledge base | ||
Compare | See pricing | See pricing |