Meet the best alternative to Gorgias

How does Crisp compare with Gorgias? What's the best customer service tool for online stores? What is the best alternative to Gorgias? Discover our exhaustive comparison table between Crisp and Gorgias.

Gorgias founders have built a great product that helps e-commerce companies to better support their customers and leads.

Originally, Gorgias used to be dedicated to Shopify but now, they're expanding to Magento and opening their platforms to other ecommerce merchants which is great!

Crisp comes from the live chat world and is a customer messaging company, helping companies to improve their communications on multiple channels whatever the platform.

Looking for Gorgias alternatives?

Reason #1

Stop considering your customers as ticket number

Nowadays, customers want to feel the human part of every company. Gorgias has built a great product but dealing with customers request by assigning number is the worst way to humanize your customers' relationship.

At Crisp, we consider each message has to be seen as a ticket without the number thing. That's why, with Crisp Inbox, you don't have any number associated to your customers' request. Simply human talking to human.

That's it. We recently introduced a modern way of dealing with ticket which is called "Threads". It brings the best of both worlds, you should have a look at it!

Reason #2

Get a chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds consistent growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions.

Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

Reason #3

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.

On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle. To help customers, Crisp offer the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugin. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Reason #4

Pricing that doesn't ring the bell!

Compared to Gorgias, Crisp comes with a simple pricing that offers unlimited usage of the product.

Crisp offers a flat price for all companies, no matter the number of tickets, contacts or the growth of your company.

Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than a simple chat widget. Check it out!

200,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Gorgias compare with Crisp

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Annual billing for 10 users


Highest Plan


Chat Seat Included


Additional seat




Customers' ratings


Mobile Apps

Desktop Apps

Speed Impact


Chat trigger

Canned responses

Message Sneak-peek

Visitors details

Javascript integration

Routing rules

Visitor Banning

Chatbot builder

Chatbot API




Drip email & chat campaign

CRM integrations

Zapier Integrations

Branding removal

Live translate

Chat transcript


Co Browsing

Video and audio calls

Tags & Segments

File sharing


Facebook & Twitter Integration

Shared inbox

Knowledge base


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Discover Why Crisp is the best alternative to market leaders

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