What kind of pricing structure does this service offer for team collaboration?

Gorgias offers a high-tier plan at $3698 per month with unlimited seats included, which amounts to a substantial annual cost of $44,376. Crisp provides a more affordable solution at just $295 monthly with 20 seats included, and additional seats for only $10 per month per agent.

How does this platform handle collaborative inbox management?

Gorgias provides a cloud-hosted shared inbox with mobile apps, routing rules, and private notes for team collaboration, but lacks desktop applications and reminder features. Crisp offers a more comprehensive solution with dedicated desktop apps for Windows and MacOS, plus convenient reminders to help teams follow up on important cases.

What features are available in their website chat solution?

Gorgias includes visitor details, chat triggers, and multisite support in their live chat widget, but lacks message sneakpeek, live translation, and co-browsing capabilities. Crisp delivers a more complete chat experience with additional features like message sneakpeek, live translation, video/audio calls, and co-browsing capabilities that enhance customer interactions without requiring additional plugins.

How customizable is the AI chatbot functionality they provide?

Gorgias offers a comprehensive AI chatbot with features like chatbot builder, input fields, keyword intents, and condition blocks to create flexible customer interactions. Crisp provides all the same powerful chatbot features while maintaining better performance and seamless integration with its full suite of communication tools.

How does this service leverage artificial intelligence to improve support operations?

Gorgias implements AI tools like virtual assistants, automated categorization, and multilingual capabilities to enhance support workflows, but relies on third-party LLM models. Crisp goes beyond with all these AI features plus a custom-built private LLM that provides better security and performance tailored specifically for customer support scenarios.

What marketing campaign features does this platform offer?

Gorgias provides targeting options, dynamic data insertion, and template management for marketing campaigns, but lacks cross-channel sequence capabilities. Crisp delivers a more versatile campaign system with full email and chat sequence functionality that allows you to engage customers consistently across multiple communication channels.

How customizable is the help center solution this platform provides?

Gorgias offers a basic knowledge base with multilingual support and custom domain options, but lacks personalization features and password protection for content. Crisp delivers a superior knowledge base solution with additional capabilities like Web SDK for JavaScript customization, password protection for sensitive content, and extensive personalization options for perfect brand alignment.

What contact and customer management capabilities does this solution offer?

Gorgias includes user profiles, advanced filtering, tag segments, and CRM integrations to manage customer relationships. Crisp matches all these contact management features while providing a more intuitive interface and seamless integration with its comprehensive communication suite for a unified customer view across all channels.

Meet the affordable alternative to Gorgias

Is Crisp a suitable alternative for Gorgias? What are the AI and help desk capabilities in Crisp compared to Gorgias? How does the multichannek shared inbox feature in Crisp differ from Gorgias? Can Crisp connect with AdobeCommerce, WooCommerce, Shopify or Prestashop as Gorgias does? Go through the entire article below to guide your decision.

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Looking for Gorgias competitors?

Gorgias, a customer support platform designed for e-commerce businesses, aims to streamline communication by centralizing customer interactions. The platform integrates with popular e-commerce sites like Shopify, WooCommerce, Magento 2 or Prestashop and features tools such as automated responses and advanced analytics. These capabilities help support teams manage inquiries from various channels—including email, social media, and live chat—all within a single, efficient dashboard and increase revenue. Gorgias's primary goal is to enrich the online shopping experience by enhancing the efficiency of customer service teams.

In contrast, Crisp offers a distinct approach to customer interaction, focusing on multichannel messaging experience and human relationships. Its standout features include team inboxes, co-browsing, AI-powered chatbot, and remote assistance, which support a more interactive and immediate customer service experience, as well as LiveTranslate which offers real-time translations over 50 languages. While Gorgias leans toward automation and omnichannel support, Crisp excels in providing businesses with tools that makes companies both more productive while adding personalized and unique touch to each conversation. This approach benefits companies that prioritize swift and direct customer interactions as part of their service strategy, while not overspending.

Reason #1

Stop considering your customers as ticket numbers

Nowadays, customers want to feel the human part of every company. Gorgias has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.

At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.

That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".

Learn more

Reason #2

Get an AI chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds sustainable growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.

Learn more

FAQ about Gorgias

This FAQ offers a comparative overview of Gorgias and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

We not only integrate with e-commerce platforms

Just like Gorgias, Crisp offers seamless integration with Shopify, but not only. The support platform also empowers merchants on WooCommerce, Adobe Commerce (Magento) and Prestashop. The integration empowers online merchants and retailers to access valuable customer data directly from the multichannel inbox brought by Crisp. From monitoring cart details, and order's status to reviewing order histories, or duplicating order the integration streamlines customer interactions by putting essential information at your fingertips.

Beyond commerce platforms, Crisp connects with a wide range of tools, such as Klaviyo, Loyoly or Aircall, consolidating workflows and ensuring merchants can efficiently manage all aspects of customer communication from a single platform.

Learn more

Reason #4

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.

On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Learn more

Reason #5

We're being transparent on our pricing

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Gorgias, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

Learn more

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Gorgias compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

Gorgias

Highest Plan$3698/mo
Chat Seat IncludedUnlimited
Additional seat-
Contacts-
Annual billing for 10 users$44,376

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	Gorgias	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$3698/mo	$295/mo
Number of seats included in the highest plan Chat Seat Included	Unlimited	20
The cost for each additional seat added to the monthly bill Additional seat	-	$10 / mo / agent
Number of contacts allowed for the plan Contacts	-	200 000
Total yearly price to be paid Annual billing for 10 users	$44,376	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK	-
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	0,962s	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more