Meet an alternative to Kustomer

How does Crisp compare with Kustomer? What's the best customer service CRM platform for businesses? What is the best alternative to Kustomer? Discover why Crisp is a great alternative to Kustomer.

Founded at the beginning of 2016, the company, created by Brad Birnbaum and Jeremy Suriel, wanted to allow anyone in the business to provide customer support. With a will to rebuild CRM from the ground up to provide a better experience for every rep.

Nowadays, Kustomer is an all-in-one platform for enterprises that has been recently acquired by Meta (Facebook). On the contrary, Crisp started as a live chat and grew up to be an all-in-one multichannel solution for customer service teams around the world.

If you're looking for more than a CRM built for customer support, here is why you should consider Crisp as a great alternative to Kustomer.

Looking for Kustomer alternatives?

Reason #1

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

Reason #2

We are a French company, fully GDPR compliant

Crisp is a French company with a deep concern about GDPR and privacy in general. Feel free to review our DPA and GDPR compliance and read our terms and conditions to get to know why we are a company you can trust too.

Reason #3

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

Reason #4

Pricing that doesn't ring the bell!

Compared to Kustomer, Crisp comes with simple pricing that offers unlimited usage of the product.

Crisp offers a flat price for every company, no matter the number of agents, contacts or the growth of your company.

Starting from 0$/mo, Crisp comes with a free live chat that can go much deeper than just a simple chat widget. Check it out!

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want you to be free to leave whenever you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CCs requiredLearn more
500,000 brands are already using Crisp to improve their customer experience
See their testimonials

Discover how Kustomer compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
$139 / mo / agent$95/mo

Chat Seat Included

Number of seats included in the highest plan
120

Additional seat

The cost for each additional seat added to the monthly bill
$139 / mo / agent$10 / mo / agent

Contacts

Number of contacts allowed for the plan
Unlimited50 000

Annual billing for 20 users

Total yearly price to be paid
$33,360$1,140

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Access templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviours for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on multiple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create a customized list of users

Tags & Segments

Tag a group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

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