How does Crisp compare with HelpScout? What's the best customer messaging software? What is the best alternative to HelpScout? Discover why Crisp is a great alternative to HelpScout
Helpscouts' founders have built a great tool. It's really efficient for teams that can't handle a lot of conversations and want to get rid of repetitive questions.
HelpScout has made customer messaging far less boring because they're promoting knowledge article first, which makes customers way more autonomous.
To be honest, Crisp and HelpScout are really close in terms of features. Still, If you're looking for an alternative to HelpScout, here are some reason you should consider when looking over Crisp.
Reason #1
Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like HelpScout.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Twitter or WhatsApp and much more inside one inbox.
Reason #2
The best companies realize that building a world-class customer experience helps to improve the business.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users or answer frequently asked questions automatically.
Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.
Reason #3
Run automated, multi-channel marketing campaigns to convert more trials and upsell existing customers thanks to our marketing automation software that lies inside Crisp.
Focus on key interactions to deliver the right message at the right time and enjoy fine grained targeting option to address your messages to the right group of people.
Reason #4
Compared to HelpScout, Crisp comes with a simple pricing that offers unlimited usage of the product.
Crisp brings a flat price for every companies, no matter the number of agents, contacts or the growth of your company, it remains at 95$/mo for an unlimited number of agent.
Annual billing for 10 users | 4800$ | 1140$ |
Highest Plan | 40$/mo/user | 95$/mo/website |
Chat Seat Included | 1 | Unlimited |
Additional seat | 40$/mo | Unlimited |
Contacts | Unlimited | Unlimited |
Customers' ratings | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Speed Impact | - | 1,6s |
Chat trigger | ||
Canned responses | ||
Message Sneak-peek | ||
Visitors details | ||
Javascript integration | ||
Routing rules | ||
Visitor Banning | ||
Chatbot builder | ||
Chatbot API | ||
Reminders | ||
Multilingual | ||
Customization | ||
Drip email & chat campaign | ||
CRM integrations | ||
Zapier Integrations | ||
Branding removal | ||
Live translate | ||
Chat transcript | ||
Multisite | ||
Co Browsing | ||
Video and audio calls | ||
Tags & Segments | ||
File sharing | ||
API | ||
Facebook & Twitter Integration | ||
Shared inbox | ||
Knowledge base | ||
Compare | See pricing | See pricing |