Meet the best alternative to HelpScout

How does Crisp compare with HelpScout? What's the best customer messaging software? What is the best alternative to HelpScout? Discover why Crisp is a great alternative to HelpScout

Helpscouts' founders have built a great tool. It's really efficient for teams that can't handle a lot of conversations and want to get rid of repetitive questions.

HelpScout has made customer messaging far less boring because they're promoting knowledge article first, which makes customers way more autonomous.

To be honest, Crisp and HelpScout are really close in terms of features. Still, If you're looking for an alternative to HelpScout, here are some reason you should consider when looking over Crisp.

Looking for HelpScout alternatives?

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer messaging platform that brings the company around one tool, just like HelpScout.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Twitter or WhatsApp and much more inside one inbox.

Reason #2

Get a chatbot to answer customers 24/7

The best companies realize that building a world-class customer experience helps to improve the business.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users or answer frequently asked questions automatically.

Furthermore, you can also take benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter or WhatsApp.

Reason #3

Automate trial and improve upsells with chat and email messages

Run automated, multi-channel marketing campaigns to convert more trials and upsell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine grained targeting option to address your messages to the right group of people.

Reason #4

Pricing that doesn't ring the bell!

Compared to HelpScout, Crisp comes with a simple pricing that offers unlimited usage of the product.

Crisp brings a flat price for every companies, no matter the number of agents, contacts or the growth of your company, it remains at 95$/mo for an unlimited number of agent.

  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

200,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how HelpScout compare with Crisp

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Annual billing for 10 users


Highest Plan


Chat Seat Included


Additional seat




Customers' ratings


Mobile Apps

Desktop Apps

Speed Impact


Chat trigger

Canned responses

Message Sneak-peek

Visitors details

Javascript integration

Routing rules

Visitor Banning

Chatbot builder

Chatbot API




Drip email & chat campaign

CRM integrations

Zapier Integrations

Branding removal

Live translate

Chat transcript


Co Browsing

Video and audio calls

Tags & Segments

File sharing


Facebook & Twitter Integration

Shared inbox

Knowledge base


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Discover Why Crisp is the best alternative to market leaders

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