How does this service price their team plans?

HelpScout's highest plan costs $5900 per month with unlimited seats and contacts, requiring a substantial annual commitment of $70,800. Crisp offers a more affordable solution at just $295 per month for 20 seats, with additional agents at only $10 per month each, making it significantly more cost-effective for growing teams.

What features does their shared inbox include?

HelpScout provides basic shared inbox functionality with cloud hosting, mobile apps, routing rules, and collaboration tools like private notes and mentions. Crisp delivers a more comprehensive solution with all these features plus desktop apps and messaging app integrations, offering a truly unified communication platform across all channels.

What capabilities does their website chat widget offer?

HelpScout's chat widget includes visitor details, JavaScript integration, chat triggers, and customization options, but lacks advanced features like message sneakpeek or co-browsing. Crisp's chat widget is superior with all these features plus video/audio calls, live translation, SDK for custom behaviors, and co-browsing capabilities that enhance customer interactions.

How adaptable is their AI chatbot solution?

HelpScout offers limited chatbot functionality with only draft scenarios and multichannel support, missing essential features like a chatbot builder or condition blocks. Crisp provides a vastly superior AI chatbot with a complete suite of tools including a no-code builder, input fields, carousels, keyword intents, condition blocks, and comprehensive analytics.

Are AI-powered tools available to streamline customer support processes?

HelpScout does not provide any AI tools to enhance customer support workflows, lacking even basic AI capabilities for automation or assistance. Crisp excels with a comprehensive AI toolkit including a copilot, virtual assistant, automated categorization, speech-to-text, conversation summaries, and multilingual support powered by a custom LLM.

What campaign management capabilities are offered?

HelpScout lacks any campaign management features, offering no targeting options, dynamic data, or template management for outreach. Crisp delivers a complete campaign solution with targeting options, dynamic data insertion, multi-channel sequences across email and chat, and robust template management to drive proactive customer engagement.

Does this helpdesk solution include knowledge base functionality?

HelpScout offers basic knowledge base features with password protection and some personalization options, but lacks multilingual support and custom domain capabilities. Crisp provides a superior knowledge base solution with full multilingual support, custom domains, web SDK for personalization, and password protection, making it more adaptable to diverse customer needs.

What contact management tools are included in their platform?

HelpScout includes standard contact management with user profiles, advanced filters, tagging, and CRM integrations, but doesn't track user website activity. Crisp offers all these contact management features plus comprehensive user activity tracking on your website, providing deeper insights into customer behavior and enabling more personalized support.

Meet a renowned competitor to HelpScout

How does Crisp's AI functionality compare to HelpScout's? Is Crisp omnichannel inbox a better alternative to HelpScout for handling multi-channel communication? Does Crisp offer superior asynchronous features compared to Helpscout? How does the API and Javascript integration capability of Crisp stack up against HelpScout?

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Looking for HelpScout alternatives?

HelpScout, a notable name in the SaaS world, has crafted a reputation for revolutionizing customer support. Founded with the goal of enhancing the human touch in customer service, Help Scout provides tools such as a shared inbox software, a knowledge base software, and efficient automation features. These elements are designed to improve customer interactions, making the process both friendly and effective. For many businesses searching for a straightforward, user-friendly support system, HelpScout stands out as a go-to solution.

On the other hand, Crisp enters the scene with a distinct set of advantages that differentiate it from HelpScout. While HelpScout excels in simplifying support, Crisp offers a broader range of services including AI-powered features, co-browsing, or WhatsApp Business Chatbot. Crisp maintains a focus on simplicity and user experience but enhances its offering with these advanced features, appealing to businesses looking for a dynamic customer support platform.

Reason #1

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like HelpScout.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Learn more

Reason #2

Get an AI chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds sustainable growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.

Learn more

FAQ about HelpScout

This FAQ offers a comparative overview of HelpScout and Crisp, covering key areas such as pricing, inbox features, livechat, chatbot functions, AI capabilities, campaigns, knowledge base solutions, and contact management. Use this guide to quickly understand the strengths of each platform and make the best decision for your business.

Reason #3

Automate trial and improve conversion with chat and email messages

Run automated, multi-channel marketing campaigns to convert more trials and upsell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

Learn more

Reason #4

We're being transparent on our pricing

Compared to HelpScout, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.

Learn more

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how HelpScout compare with Crisp

Enjoy a detailed comparison table about features and pricing

	HelpScout	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$5900/mo	$295/mo
Number of seats included in the highest plan Chat Seat Included	Unlimited	20
The cost for each additional seat added to the monthly bill Additional seat	-	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$70,800	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more