Meet the best alternative to CometChat

How does Crisp compare with CometChat? What's the best mobile app customer service software for your business? What is the best alternative to Comet Chat? Discover why Crisp is a great alternative to Comet Chat.

Founded in January 2019, Comet Chat has been created by Anuj Garg and Anant Garg. They Created CometChat with one idea in mind: empower businesses to quickly add text chat & voice/video chat to websites and mobile apps.


With powerful Chat API and cross-platform SDKs, they're doing great. On the 7th of December 2021, they announced that they raised a $10M Series A. Congratulations to the team!


At Crisp, we got started in 2016 and started as an initial live chat for websites. In 2022, Crisp is an all-in-one multichannel customer support software for businesses around the world. With dedicated mobile SDK and javascript integrations, Crisp helps companies to bring meaningful conversations around the world.


So if you're looking for an alternative to Comet Chat, here is why you should Consider Crisp.


Looking for Comet Chat alternatives?

Reason #1

Empowering businesses isn't just about live chat

Crisp comes with an all-in-one customer communication platform that brings the company around one tool. The thing is, Crisp offers many integrations to increase collaboration between your teams.


With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram,Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies within the same tool.


Reason #2

Our mobile SDK is available for iOs and Android

Integration a chat SDK inside a mobile app should be something easy and seamless. At Crisp, we strive at making customer experience powerful but also have our users deep in mind.


Our founders are both developpers so we try to create the best mobile SDK making it easy for developpers to create the best cross-platform experience for both Android and iOS.


Reason #3

We provide mobile apps to let you handle customer support from your phone

it's funny to see that a company that is dedicated to offer mobile-first customer service doesn't provide a mobile app that allows its own customer to do customer servie through mobile.


At Crisp, we give the ability to our customers to install Crisp on both Android and iOS so you can support your customer even if you're not in front of your computer.


Reason #4

Pricing that doesn't ring the bell!

Compared to CometChat, Crisp comes with a simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every companies, no matter the number of agents, contacts, the growth of your company or the features you enable.


  • Fair Pricing PolicyCrisp offers free and paid plans. All our plans come with flat pricing, so you can expect what you pay at the end of the month.Learn more
  • No engagementWe want to you to be free to leave whevener you want. That's why Crisp plans come with no engagement.Learn more
  • Free trialEver bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's requiredLearn more

300,000 brands are already using Crisp to improve their customer experience

See their testimonials

Discover how Comet Chat compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Highest Plan

Highest monthly plan as displayed on the pricing page
-95$/mo

Chat Seat Included

Number of seats included in the highest plan
-20

Additional seat

The cost for each additional seat added to the monthly bill
-$10/mo

Contacts

Number of contacts allowed for the plan
-Unlimited

Annual billing for 10 users

Total yearly price to be paid
-1140$

Cloud-Hosted

Platform that works in the browser, no need to download any software

Mobile Apps

Ability to work from Android or iOS

Desktop Apps

Ability to install dedicated software for Windows and MacOS

Customers' ratings

Measure customers' satisfaction through dedicated surveys

Routing rules

Route and assign conversations manually or automatically between teams

Facebook, Twitter, Instagram, Email & WhatsApp

Centralize inbound messages from messaging apps

Private notes & mentions

Collaborate in real-time with teammates

Reminders

Setup alerts to follow-up on specific cases

API

Build custom behaviors through dedicated APIs

Visitor Banning

Ban abusive visitors or customers from contacting you

File sharing

Share files through multiple channels

Canned responses

Acces templated messages from a shared library

Contact form

Add a contact form on your website

Customer portal

Centralize tickets into an individual view for each customer

Visitors details

Get visitors' details when you receive a message

Javascript integration

The live chat is loaded using Javascript

Chat trigger

Push proactive messages through the chatbox

Live chat Web SDK

Build custom behaviors for your live chat using Javascript code

Message Sneak-peek

See what the user is writing before the message is sent

Live translate

Automatically translate messages on mulitple channels

Chat transcript

Send a sum up of the conversation

Customization

Personalize the way the chatbox is displayed

Co Browsing

Access customers' screen to co-browse with no additional plugin

Multisite

Ability to be used through multiple websites

Video and audio calls

Start an audio or video call from the live chat with no additional plugin

Speed Impact

The time it takes the live chat to be fully loaded
-1,6s

Branding removal

Prevent the brand's vendor to be displayed

Multilingual

Adapt the live chat context to customers' language

Chatbot builder

Craft chatbot scenarios without coding skills

Draft scenarios

Experience chatbot workflow in draft mode

Input fields

Form and lead capture through chatbot

Keyword intents

Trigger chatbot based on specific keywords

Condition blocks

Adapt the behavior on specific conditions

Chatbot API

Connect external data or craft custom chatbot scenarios

Targeting options

Personalize the list of targeted users

Dynamic data

Insert dynamic data in your templates

Email & Chat sequences

Push sequences on multiple channels

Templates

Save and manage email or chat templates

Knowledge base

Create a help center for your customers and leads

Web SDK

Personalize interactions with Javascript

Password protected

Protect your articles with a password

Multilingual

Make your articles available in multiple languages

Personalization

Customize the look and feel of your knowledge base

Custom domain name

Attach the knowledge base available to your domain

User profile

Detailed view of your customers' information

Advanced filters

Create customized list of users

Tags & Segments

Tag group of users to gather them under one flag

CRM integrations

Connect your inbox with leading CRMs

Zapier Integration

Connect your inbox with Zapier

Contact import

Import contact from a file

User activity

See users' activity on your website

Compare

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