Meet a Zoho Desk alternative

What are the key AI chatbot features in Crisp compared to Zoho Desk? How does the inbox management differ between Crisp and Zoho Desk? Is Crisp a suitable alternative to Zoho Desk for multi-channel support? What is the difference between ticketing and messaging when it comes to deal with customer support? Go through this page to understand why companies are switching from Zoho Desk to Crisp.

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Looking for Zoho Desk competitors?

Zoho Desk, developed by Zoho Corporation, is a customer service platform designed to streamline support activities for businesses. Known for its suite of business-enhancing software, Zoho offers a help desk system equipped with ticket management, automation tools, and analytics to track customer interactions. Zoho Desk aims to provide an efficient, all-in-one solution for managing inquiries, complaints, and feedback across various communication channels like email, chat, social media, and phone. However, over the past recent years, the tool has suffered from an old-fashined user interface and as well as increased complexity in setup and evolutions.

In contrast, Crisp offers distinctive advantages when compared to Zoho Desk, especially when creating modern customer interaction. While Zoho Desk is lauded for its robust ticketing system, Crisp stands out with its user-friendly messaging interface that enables quick, and easy customer communication. Crisp integrates seamlessly with various business tools, promoting a smooth workflow for support teams. Its focus on messaging instead of ticketing fosters stronger, more personal relationships between businesses and their customers. Both platforms have their strengths, but Crisp's commitment to better customer support experience sets it apart, making it an ideal choice for businesses that prioritize multichannel communication.

Reason #1

Stop considering your customers as ticket numbers

Standalone live chat software isn't enough anymore. Customers want immediate support on multiple channels.

With Crisp, you can connect your live chat to a shared inbox that will let you connect social media channels such as Facebook or Twitter and even emails or Whatsapp. It also offers an email inbox to end up with endless forwarding email sequences.

Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.

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Reason #2

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

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Reason #3

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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Reason #4

Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike ZohoDesk, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how ZohoDesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

ZohoDesk

Highest Plan$50 / mo / agent
Chat Seat Included1
Additional seat$50 / mo / agent
ContactsUnlimited
Annual billing for 10 users$12,000

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	ZohoDesk	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$50 / mo / agent	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	$50 / mo / agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$12,000	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet a Zoho Desk alternative

Looking for Zoho Desk competitors?

Stop considering your customers as ticket numbers

Offer modern chat software experience

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Bring customers' experience to another level

Pricing that doesn't ring the bell!

Discover how ZohoDesk compare with Crisp

Compare Crisp to market leaders