Meet the best alternative to Re:Amaze

How does Crisp's new AI chatbot compare to Re:amaze's automation? Is Crisp a better alternative to Re:amaze for multi-channel support? Why is Crisp's shared inbox with sub-inboxes a game-changer? Can Crisp's real-time user navigation features enhance customer support compared to Re:amaze?

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14 days free trial — No commitment

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Looking for Re:Amaze alternatives?

Reamaze, a versatile customer support platform, was created to simplify and improve customer interactions. Centralizing communication, it brings together channels like email, social media, and live chat into one intuitive interface. This software-as-a-service (SaaS) tool is packed with features such as automated workflows, a multi-channel inbox, and a knowledge base, all designed to help businesses deliver efficient and responsive customer service.

In comparison to Crisp, another powerful tool for customer engagement, notable differences emerge. Both platforms aim to enhance customer satisfaction through streamlined communication, but Crisp sets itself apart with real-time messaging and intuitive chatbots, allowing for more interactive customer engagements. However, Reamaze shines with its extensive integration options and customizable interface, offering unique advantages that cater to diverse business needs.

Reason #1

Speed is a matter of performance

Unlike ReAmaze, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, ReAmaze is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

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Reason #2

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

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Reason #3

We not only integrate with e-commerce platforms

Just like ReAmaze, Crisp offers seamless integration with Shopify, but not only. The support platform also empowers merchants on WooCommerce, Adobe Commerce (Magento) and Prestashop. The integration empowers online merchants and retailers to access valuable customer data directly from the multichannel inbox brought by Crisp. From monitoring cart details, and order's status to reviewing order histories, or duplicating order the integration streamlines customer interactions by putting essential information at your fingertips.

Beyond commerce platforms, Crisp connects with a wide range of tools, such as Klaviyo, Loyoly or Aircall, consolidating workflows and ensuring merchants can efficiently manage all aspects of customer communication from a single platform.

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Reason #4

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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Reason #5

Automate trials and upsells with chat and email messages

Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how ReAmaze compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing

ReAmaze

Highest Plan$69 / mo / agent
Chat Seat Included1
Additional seat$69 / mo / agent
ContactsUnlimited
Annual billing for 10 users$16,560

Crisp

Highest Plan$295/mo
Chat Seat Included20
Additional seat$10 / mo / agent
Contacts200 000
Annual billing for 10 users$3,540

Shared Inbox

Livechat

Chatbot

Artificial intelligence

Campaigns

Knowledge base

Contact management

	ReAmaze	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$69 / mo / agent	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	$69 / mo / agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$16,560	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet the best alternative to Re:Amaze

Looking for Re:Amaze alternatives?

Speed is a matter of performance

Offer modern chat software experience

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

We not only integrate with e-commerce platforms

Bring customers' experience to another level

Automate trials and upsells with chat and email messages

Discover how ReAmaze compare with Crisp

Compare Crisp to market leaders