Meet the alternative to Genesys Cloud CX

How does Crisp's AI chatbot compare to Genesys's solutions? Is Crisp a cost-effective alternative to Genesys? Does Crisp offer a simpler setup process than Genesys? How do Crisp's 2024 updates enhance customer support compared to Genesys?

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Looking for Genesys Cloud CX alternatives?

Founded in 1990, Genesys has carved out a significant niche in the customer experience and call center technology industry. By focusing on omnichannel solutions, the company aims to unify customer interactions across phone, email, chat, and social media. Combining cloud-based and on-premises solutions bolstered by analytics and AI-driven insights, Genesys seeks to enhance the entire customer journey. Key features such as workforce optimization, predictive routing, and comprehensive reporting work together to promise a seamless and personalized customer experience.

Meanwhile, Crisp.chat brings a fresh approach to customer communication. Respecting Genesys' extensive expertise, Crisp stands out with its user-friendly interface and real-time messaging capabilities, allowing businesses to engage users promptly and effectively. Its straightforward implementation and affordable pricing make it an attractive alternative, especially for small to medium-sized businesses. While Genesys offers an extensive suite that can be complex, Crisp emphasizes quick and efficient customer interactions, making it a compelling option for companies prioritizing ease and agility.

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Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

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Bring customers' experience to another level

Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

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Get an AI chatbot to answer customers 24/7

Offering a live chat is great, but what happens when your teams go offline?

Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our multichannel bot to build chatbots with social networks such as Facebook, Twitter or WhatsApp.

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Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Genesys Cloud CX, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Genesys Cloud CX compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Pricing
Genesys Cloud CX
  • Highest Plan$155 / mo / seat
  • Chat Seat Included1
  • Additional seat$155 / mo / seat
  • ContactsUndisclosed
  • Annual billing for 10 users$37,200
Crisp
  • Highest Plan$295/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 10 users$4,740
Shared Inbox
Livechat
Chatbot
Artificial intelligence
Campaigns
Knowledge base
Contact management
Genesys Cloud CXCrisp
Pricing
Highest monthly plan as displayed on the pricing page
Highest Plan
$155 / mo / seat$295/mo
Number of seats included in the highest plan
Chat Seat Included
110
The cost for each additional seat added to the monthly bill
Additional seat
$155 / mo / seat$10 / mo / agent
Number of contacts allowed for the plan
Contacts
Undisclosed200 000
Total yearly price to be paid
Annual billing for 10 users
$37,200$4,740
Shared Inbox
Platform that works in the browser, no need to download any software
Cloud-hosted
Ability to work from Android or iOS
Mobile apps
Ability to install dedicated software for Windows and MacOS
Desktop apps
Measure customers' satisfaction through dedicated surveys
Customers' ratings
Route and assign conversations manually or automatically between teams
Routing rules
Centralize inbound messages from messaging apps
Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates
Private notes & mentions
Setup alerts to follow up on specific cases
Reminders
Build custom behaviors through dedicated APIs
API
Ban abusive visitors or customers from contacting you
Visitor banning
Share files through multiple channels
File sharing
Access templated messages from a shared library
Canned responses
Add a contact form on your website
Contact form
Centralize tickets into an individual view for each customer
Customer portal
Make your email aliases and shared mailbox collaborative
Shared email
Livechat
Get visitors' details when you receive a message
Visitors details
The website chat widget is loaded using Javascript
Javascript integration
Push proactive messages through the chatbox
Chat trigger
Build custom behaviours for your chat widget using Javascript code
Live chat Web SDK
See what the user is writing before the message is sent
Sneak peak message
Automatically translate messages on multiple channels
Live translate
Send a sum up of the conversation
Chat transcript
Personalize the way the chatbox is displayed
Customizable chat widget
Access customers' screen to co-browse with no additional plugin
Co Browsing
Ability to be used through multiple websites
Multisite
Start an audio or video call from the live chat with no additional plugin
Video and audio calls
The time it takes the live chat to be fully loaded
Speed Impact
-1,6s
Prevent the brand's vendor to be displayed
Branding removal
Adapt the live chat context to customers' language
Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills
Chatbot builder
Experience chatbot workflow in draft mode
Draft scenarios
Form and lead capture through chatbot
Input fields
Slider mode to display multiple images in a conversation
Carousels
One template to answer questions on multiple channels
Multichannel
Embedded third-party solution
Custom iframe
Trigger chatbot based on specific keywords
Keyword intents
Adapt the behavior on specific conditions
Condition blocks
Pre-trained AI models that are ready to use
Artificial intelligence
Connect external data or LLM models
Chatbot API
Get in-depth data analysis on how your chatbots perform
Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents
Internal data ingestion
AI-powered virtual assistant for teams
Copilot
Answers suggested automatically thanks to AI
Virtual assistant
Automated conversation categorization
Categorization
Transform audio messages into texts
Speech-to-text
Get an instant summary from your conversation
Summary
AI models able to speak your users languages
Multilingual AI
Leverage an In-house, private, custom built LLM
Custom LLM
Campaigns
Personalize the list of targeted users
Targeting options
Insert dynamic data in your templates
Dynamic data
Push sequences on multiple channels
Email, WhatsApp & Chat sequences
Save and manage email or chat templates
Templates
Knowledge base
Create a help center for your customers and leads
Knowledge base
Personalize interactions with Javascript
Web SDK
Protect your articles with a password
Password protected
Make your articles available in multiple languages
Multilingual
Customize the look and feel of your knowledge base
Personalization
Attach the knowledge base available to your domain
Custom domain name
Contact management
Detailed view of your customers' information
User profile
Create a customized list of users
Advanced filters
Tag a group of users to gather them under one flag
Tags & Segments
Connect your inbox with leading CRMs
CRM integrations
No-code integrations
Zapier, Make or N8N integrations
Import contact from a file
Contact import
See users' activity on your website
Users' activity
See detailed pricingLearn moreLearn more
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Ready to improve your customer experience?