Meet a Zoho Desk alternative
What are the key AI chatbot features in Crisp compared to Zoho Desk? How does the inbox management differ between Crisp and Zoho Desk? Is Crisp a suitable alternative to Zoho Desk for multi-channel support? What is the difference between ticketing and messaging when it comes to deal with customer support? Go through this page to understand why companies are switching from Zoho Desk to Crisp.
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Looking for Zoho Desk competitors?
Zoho Desk, developed by Zoho Corporation, is a customer service platform designed to streamline support activities for businesses. Known for its suite of business-enhancing software, Zoho offers a help desk system equipped with ticket management, automation tools, and analytics to track customer interactions. Zoho Desk aims to provide an efficient, all-in-one solution for managing inquiries, complaints, and feedback across various communication channels like email, chat, social media, and phone. However, over the past recent years, the tool has suffered from an old-fashined user interface and as well as increased complexity in setup and evolutions.
In contrast, Crisp offers distinctive advantages when compared to Zoho Desk, especially when creating modern customer interaction. While Zoho Desk is lauded for its robust ticketing system, Crisp stands out with its user-friendly messaging interface that enables quick, and easy customer communication. Crisp integrates seamlessly with various business tools, promoting a smooth workflow for support teams. Its focus on messaging instead of ticketing fosters stronger, more personal relationships between businesses and their customers. Both platforms have their strengths, but Crisp's commitment to better customer support experience sets it apart, making it an ideal choice for businesses that prioritize multichannel communication.
Stop considering your customers as ticket numbers
Standalone live chat software isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a shared inbox that will let you connect social media channels such as Facebook or Twitter and even emails or Whatsapp. It also offers an email inbox to end up with endless forwarding email sequences.
Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!
With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike ZohoDesk, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how ZohoDesk compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$50 / mo / agent
- Chat Seat Included1
- Additional seat$50 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$12,000
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| ZohoDesk | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $50 / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $50 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $12,000 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | - | |
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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