Meet the alternative to Genesys Cloud CX
How does Crisp's AI chatbot compare to Genesys's solutions? Is Crisp a cost-effective alternative to Genesys? Does Crisp offer a simpler setup process than Genesys? How do Crisp's 2024 updates enhance customer support compared to Genesys?
14 days free trial — No commitment
Looking for Genesys Cloud CX alternatives?
Founded in 1990, Genesys has carved out a significant niche in the customer experience and call center technology industry. By focusing on omnichannel solutions, the company aims to unify customer interactions across phone, email, chat, and social media. Combining cloud-based and on-premises solutions bolstered by analytics and AI-driven insights, Genesys seeks to enhance the entire customer journey. Key features such as workforce optimization, predictive routing, and comprehensive reporting work together to promise a seamless and personalized customer experience.
Meanwhile, Crisp.chat brings a fresh approach to customer communication. Respecting Genesys' extensive expertise, Crisp stands out with its user-friendly interface and real-time messaging capabilities, allowing businesses to engage users promptly and effectively. Its straightforward implementation and affordable pricing make it an attractive alternative, especially for small to medium-sized businesses. While Genesys offers an extensive suite that can be complex, Crisp emphasizes quick and efficient customer interactions, making it a compelling option for companies prioritizing ease and agility.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Get an AI chatbot to answer customers 24/7
Offering a live chat is great, but what happens when your teams go offline?
Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions automatically.
Furthermore, you can also benefit from our multichannel bot to build chatbots with social networks such as Facebook, Twitter or WhatsApp.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Genesys Cloud CX, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Genesys Cloud CX compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$155/mo
- Chat Seat Included1
- Additional seat$155/mo
- Contacts-
- Annual billing for 20 users$37,200
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Genesys Cloud CX | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $155/mo | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $155/mo | $10 / mo / agent |
| Contacts | - | 50 000 |
| Annual billing for 20 users | $37,200 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
