Meet the alternative to Gladly

Is Crisp's AI chatbot more advanced than Gladly's? How does Crisp's cost compare to Gladly's for small businesses? Does Crisp offer better multi-channel support than Gladly? Is Crisp a good alternative to Gladly for email and chat?

14 days free trial — No commitment

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Looking for Gladly alternatives?

Gladly is a customer service platform tailored for companies seeking to deliver personalized support on a large scale. The platform integrates multiple communication channels—email, chat, SMS, and social media—into a single conversation thread, allowing support agents to maintain context and continuity in their interactions. This unified approach helps ensure that every customer feels heard and valued. Key features include a customer timeline, customizable workflows, and seamless integration with popular e-commerce and CRM tools. By focusing on the human aspects of customer service, Gladly strives to foster stronger, personal relationships between businesses and their customers.

In contrast, Crisp offers an all-in-one customer support solution, combining live chat, CRM, and email marketing tools in one easy-to-use package. Crisp excels with its robust live chat features, which include real-time notifications, chatbots, and visitor tracking. A notable advantage of Crisp over Gladly is its unified inbox, which not only handles customer queries but also supports internal team communication. While both platforms effectively enhance customer support, Crisp's comprehensive range of integrated features provides businesses with a more versatile toolset, enabling them to respond to customer inquiries and proactively engage with and convert website visitors.

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Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

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Get an AI chatbot to answer customers 24/7

Offering a live chat is great, but what happens when your teams go offline?

Use Crisp chatbots at every stage of the customer lifecycle to automatically book more demos, upsell trial users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our multichannel bot to build chatbots with social networks such as Facebook, Twitter or WhatsApp.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

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Bring customers' experience to another level

Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Gladly, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Gladly compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Pricing
Gladly
  • Highest Plan$180 / mo / agent
  • Chat Seat Included1
  • Additional seat$180 / mo / agent
  • ContactsUnlimited
  • Annual billing for 20 users$43,200
Crisp
  • Highest Plan$29/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 20 users$1,548
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
GladlyCrisp
Pricing
Highest Plan$180 / mo / agent$29/mo
Chat Seat Included110
Additional seat$180 / mo / agent$10 / mo / agent
ContactsUnlimited200 000
Annual billing for 20 users$43,200$1,548
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
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Ready to improve your customer experience?