Meet a competitor to Front

How does Crisp's multichannel shared inbox compares to Front's collaborative inbox? Is Crisp a good alternative to Front for managing customer emails and other channels? What advantages does Crisp's omnichannel inbox offer over Front platform? What are the differences between AI-powered features both platform offer? What are automations features offered by the two leading helpdesk solutions? If you want to

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Looking for Front alternatives?

Founded in 2013 by Mathilde Collin and Laurent Perrin, Front is a pioneering email platform designed to help teams manage their shared email inboxes more efficiently. With features such as message assignments, internal comments, and analytics, the platform aims to make email collaborative, allowing multiple team members to collaborate from a single inbox, instead of forwarding an email. Front integrates seamlessly with various popular business tools, ensuring that all communications are centralized and easily accessible, thus facilitating timely and coordinated responses to customer inquiries.

Meanwhile, Crisp offers a more extensive approach to customer support by going beyond traditional email management. While Front has moved to an omnichannel inbox, Crisp provides a multichannel support system that includes chat software, email, WhatsApp, Line, Telegram or Instagram DMs and even an AI-powered virtual assistant for customer service teams. This allows businesses to interact with their customers through multiple channels, creating a dynamic and responsive customer experience. Although both platforms have their unique strengths, the french company based in Nantes distinguishes itself with its ability to provide a unified communication solution that addresses a range of customer touchpoints, ultimately boosting overall customer satisfaction.

Reason #1

Get an AI chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds sustainable growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.

Learn more

Reason #2

Automate trials and upsells with chat and email messages

Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.

Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.

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Reason #3

Bring customers' experience to another level

The best companies realize that crafting a world-class customer experience builds sustainable growth.

On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.

You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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Reason #4

We're being transparent on our pricing

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Front, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

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Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Front compare with Crisp

Enjoy a detailed comparison table about features and pricing

	Front	Crisp
Pricing
Highest monthly plan as displayed on the pricing page Highest Plan	$99/mo/agent	$295/mo
Number of seats included in the highest plan Chat Seat Included	1	20
The cost for each additional seat added to the monthly bill Additional seat	$99/mo/agent	$10 / mo / agent
Number of contacts allowed for the plan Contacts	Unlimited	200 000
Total yearly price to be paid Annual billing for 10 users	$23,760	$3,540
Shared Inbox
Platform that works in the browser, no need to download any software Cloud-hosted
Ability to work from Android or iOS Mobile apps
Ability to install dedicated software for Windows and MacOS Desktop apps
Measure customers' satisfaction through dedicated surveys Customers' ratings
Route and assign conversations manually or automatically between teams Routing rules
Centralize inbound messages from messaging apps Facebook, Twitter, Instagram, Email & WhatsApp
Collaborate in real-time with teammates Private notes & mentions
Setup alerts to follow up on specific cases Reminders
Build custom behaviors through dedicated APIs API
Ban abusive visitors or customers from contacting you Visitor banning
Share files through multiple channels File sharing
Access templated messages from a shared library Canned responses
Add a contact form on your website Contact form
Centralize tickets into an individual view for each customer Customer portal
Make your email aliases and shared mailbox collaborative Shared email
Livechat
Get visitors' details when you receive a message Visitors details
The website chat widget is loaded using Javascript Javascript integration
Push proactive messages through the chatbox Chat trigger
Build custom behaviours for your chat widget using Javascript code Live chat Web SDK
See what the user is writing before the message is sent Sneak peak message
Automatically translate messages on multiple channels Live translate
Send a sum up of the conversation Chat transcript
Personalize the way the chatbox is displayed Customizable chat widget
Access customers' screen to co-browse with no additional plugin Co Browsing
Ability to be used through multiple websites Multisite
Start an audio or video call from the live chat with no additional plugin Video and audio calls
The time it takes the live chat to be fully loaded Speed Impact	-	1,6s
Prevent the brand's vendor to be displayed Branding removal
Adapt the live chat context to customers' language Multilingual website chat
Chatbot
Craft chatbot scenarios without coding skills Chatbot builder
Experience chatbot workflow in draft mode Draft scenarios
Form and lead capture through chatbot Input fields
Slider mode to display multiple images in a conversation Carousels
One template to answer questions on multiple channels Multichannel
Embedded third-party solution Custom iframe
Trigger chatbot based on specific keywords Keyword intents
Adapt the behavior on specific conditions Condition blocks
Pre-trained AI models that are ready to use Artificial intelligence
Connect external data or LLM models Chatbot API
Get in-depth data analysis on how your chatbots perform Analytics
Artificial intelligence
Combine multiple data and content sources to create custom AI agents Internal data ingestion
AI-powered virtual assistant for teams Copilot
Answers suggested automatically thanks to AI Virtual assistant
Automated conversation categorization Categorization
Transform audio messages into texts Speech-to-text
Get an instant summary from your conversation Summary
AI models able to speak your users languages Multilingual AI
Leverage an In-house, private, custom built LLM Custom LLM
Campaigns
Personalize the list of targeted users Targeting options
Insert dynamic data in your templates Dynamic data
Push sequences on multiple channels Email, WhatsApp & Chat sequences
Save and manage email or chat templates Templates
Knowledge base
Create a help center for your customers and leads Knowledge base
Personalize interactions with Javascript Web SDK
Protect your articles with a password Password protected
Make your articles available in multiple languages Multilingual
Customize the look and feel of your knowledge base Personalization
Attach the knowledge base available to your domain Custom domain name
Contact management
Detailed view of your customers' information User profile
Create a customized list of users Advanced filters
Tag a group of users to gather them under one flag Tags & Segments
Connect your inbox with leading CRMs CRM integrations
No-code integrations Zapier, Make or N8N integrations
Import contact from a file Contact import
See users' activity on your website Users' activity
See detailed pricing	Learn more	Learn more

Meet a competitor to Front

Looking for Front alternatives?

Get an AI chatbot to answer customers 24/7

Automate trials and upsells with chat and email messages

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Bring customers' experience to another level

We're being transparent on our pricing

Discover how Front compare with Crisp

Compare Crisp to market leaders