Meet the best alternative to SmartSupp
What makes Crisp a great alternative to Smartsupp? Does Crisp offer more advanced chatbot features than Smartsupp? How does the shared inbox feature in Crisp compare to Smartsupp? Can Crisp provide better multi-channel support than Smartsupp?
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Looking for Smartsupp alternatives?
Launched from the heart of the Czech Republic, Smartsupp has rapidly emerged as a beloved customer communication platform, especially for online businesses. Its appeal lies in a user-friendly interface combined with vital features like live chat, visitor tracking, and automated messaging. By focusing on real-time interaction, Smartsupp aims to narrow the divide between businesses and their customers, offering a crucial tool for e-commerce sites that need immediate customer support and seek to enhance sales.
In comparison, Crisp not only matches Smartsupp's core offerings but also introduces a few unique advantages. It integrates a multi-channel messaging system, enabling businesses to streamline conversations from various platforms into one cohesive space. This comprehensive approach promises time-saving benefits and an enriched customer support experience. Focusing on scalability and customization, Crisp caters to both budding small businesses and expansive enterprises looking for tailored solutions, making it a notable contender—and in some cases, a preferable choice—in the arena of customer communication platforms.
Stop considering your customers as ticket numbers
Standalone live chat software isn't enough anymore. Customers want immediate support on multiple channels.
With Crisp, you can connect your live chat to a shared inbox that will let you connect social media channels such as Facebook or Twitter and even emails or Whatsapp. It also offers an email inbox to end up with endless forwarding email sequences.
Crisp live chat also offers the ability to build chatbots and benefit from dedicated features such as canned responses or internal notes to increase collaboration between teams.
Make your customers happier
To build great customer service, companies have to have the best tools available to combine efficiency within the company and seamless experience for their customers.
Thanks to the knowledge center available directly within Crisp, customer support agents can access knowledge articles in a wink and answer customers super easily.
For the customer? A self-service channel that allows him not to wait for your answers. Autonomy is key when building a successful company.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Smartsupp compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$48 / mo / agent
- Chat Seat Included3
- Additional seat$48 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$10,368
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Smartsupp | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $48 / mo / agent | $95/mo |
| Chat Seat Included | 3 | 20 |
| Additional seat | $48 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $10,368 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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