Meet the alternative to Shopify Inbox
How does Crisp's multichannel support compare to Shopify Inbox? Is Crisp's AI and chatbot functionality better than Shopify Inbox? Why is Crisp's shared inbox a great alternative to Shopify Inbox? What are the key benefits of Crisp over Shopify Inbox for growing businesses?
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Looking for Shopify Inbox alternatives?
Shopify Inbox, a customer communication tool from e-commerce giant Shopify, aims to streamline interactions between online businesses and their customers. This integrated solution offers real-time chat, automated responses, and a suite of messaging integrations, all designed to boost customer service and engagement. By making it easier to handle inquiries and track conversations, Shopify Inbox helps merchants convert queries into sales, ensuring no customer's question goes unanswered.
Crisp, on the other hand, presents a more expansive approach to customer communication that spans various channels beyond e-commerce. While Shopify Inbox shines within its ecosystem, Crisp sets itself apart with features like multi-channel messaging, real-time notifications, and detailed analytics. This versatility offers businesses deeper insights into customer interactions, an area where Shopify Inbox falls short. Essentially, Crisp not only meets Shopify Inbox's core functions but surpasses them with a comprehensive suite of tools aimed at enhancing the overall customer experience across multiple platforms.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Shopify Inbox.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
We have a dedicated Shopify integration
Building personalized customer service in e-commerce is key to the most successful online stores. By using our dedicated Shopify integration, you'll gather each customer's data into your inbox so when customers engage with your business, you can benefit from key information such as order details, carts' details, average basket value and many more. Oh! And you can also refund customers and do custom actions straight from Crisp so you can be more productive.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Get an AI chatbot to answer customers 24/7
The best companies realize that crafting a world-class customer experience builds sustainable growth.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.
Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Shopify Inbox compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest PlanFree
- Chat Seat IncludedUnlimited
- Additional seat-
- ContactsUnlimited
- Annual billing for 20 usersFree
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
Shopify Inbox | Crisp | |
---|---|---|
Pricing | ||
Highest Plan | Free | $95/mo |
Chat Seat Included | Unlimited | 20 |
Additional seat | - | $10 / mo / agent |
Contacts | Unlimited | 50 000 |
Annual billing for 20 users | Free | $1,140 |
Shared Inbox | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Customers' ratings | ||
Routing rules | ||
Facebook, Twitter, Instagram, Email & WhatsApp | ||
Private notes & mentions | ||
Reminders | ||
API | ||
Visitor Banning | ||
File sharing | ||
Canned responses | ||
Contact form | ||
Customer portal | ||
Livechat | ||
Visitors details | ||
Javascript integration | ||
Chat trigger | ||
Live chat Web SDK | ||
Message Sneak-peek | ||
Live translate | ||
Chat transcript | ||
Customization | ||
Co Browsing | ||
Multisite | ||
Video and audio calls | ||
Speed Impact | - | 1,6s |
Branding removal | ||
Multilingual | ||
Chatbot | ||
Chatbot builder | ||
Draft scenarios | ||
Input fields | ||
Keyword intents | ||
Condition blocks | ||
Chatbot API | ||
Campaigns | ||
Targeting options | ||
Dynamic data | ||
Email & Chat sequences | ||
Templates | ||
Knowledge base | ||
Knowledge base | ||
Web SDK | ||
Password protected | ||
Multilingual | ||
Personalization | ||
Custom domain name | ||
Contact management | ||
User profile | ||
Advanced filters | ||
Tags & Segments | ||
CRM integrations | ||
Zapier Integration | ||
Contact import | ||
User activity | ||
See detailed pricing | Learn more | Learn more |