Meet the alternative to Shopify Inbox

How does Crisp's multichannel support compare to Shopify Inbox? Is Crisp's AI and chatbot functionality better than Shopify Inbox? Why is Crisp's shared inbox a great alternative to Shopify Inbox? What are the key benefits of Crisp over Shopify Inbox for growing businesses?

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Looking for Shopify Inbox alternatives?

Shopify Inbox, a customer communication tool from e-commerce giant Shopify, aims to streamline interactions between online businesses and their customers. This integrated solution offers real-time chat, automated responses, and a suite of messaging integrations, all designed to boost customer service and engagement. By making it easier to handle inquiries and track conversations, Shopify Inbox helps merchants convert queries into sales, ensuring no customer's question goes unanswered.

Crisp, on the other hand, presents a more expansive approach to customer communication that spans various channels beyond e-commerce. While Shopify Inbox shines within its ecosystem, Crisp sets itself apart with features like multi-channel messaging, real-time notifications, and detailed analytics. This versatility offers businesses deeper insights into customer interactions, an area where Shopify Inbox falls short. Essentially, Crisp not only meets Shopify Inbox's core functions but surpasses them with a comprehensive suite of tools aimed at enhancing the overall customer experience across multiple platforms.

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End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like Shopify Inbox.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

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We have a dedicated Shopify integration

Building personalized customer service in e-commerce is key to the most successful online stores. By using our dedicated Shopify integration, you'll gather each customer's data into your inbox so when customers engage with your business, you can benefit from key information such as order details, carts' details, average basket value and many more. Oh! And you can also refund customers and do custom actions straight from Crisp so you can be more productive.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

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Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

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Get an AI chatbot to answer customers 24/7

The best companies realize that crafting a world-class customer experience builds sustainable growth.

Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.

Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Shopify Inbox compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Pricing
Shopify Inbox
  • Highest PlanFree
  • Chat Seat IncludedUnlimited
  • Additional seat-
  • ContactsUnlimited
  • Annual billing for 20 usersFree
Crisp
  • Highest Plan$29/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 20 users$1,548
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
Shopify InboxCrisp
Pricing
Highest PlanFree$29/mo
Chat Seat IncludedUnlimited10
Additional seat-$10 / mo / agent
ContactsUnlimited200 000
Annual billing for 20 usersFree$1,548
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact-1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
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Ready to improve your customer experience?