Meet the alternative to Salesforce Service Cloud
Is Crisp a better alternative to Salesforce for customer communication? How does Crisp's AI features compare to Services Cloud solutions? Can Crisp's shared inbox improve team collaboration more than Salesforce? Why is Crisp a better fit for Small and medium companies than Service Cloud?
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Salesforce, launched in 1999 by Marc Benioff, started off as a groundbreaking cloud-based Customer Relationship Management (CRM) tool. Its mission was to streamline sales processes and improve customer interactions, quickly earning a reputation as a leader in the cloud computing space. Salesforce offered an extensive array of tools including sales automation, customer service, marketing automation, and analytics. Businesses found value in its ability to manage customer data, track sales, and predict trends effortlessly. Over time, Salesforce has kept its edge by integrating cutting-edge technologies like artificial intelligence through its Einstein AI, which delivers advanced insights and automation capabilities to enterprises globally.
In contrast, Crisp has carved out a niche by simplifying and making customer service platform more accessible for small and medium companies. With a user-friendly interface, Crisp emphasizes multichannel communication such as live chat, Emails, WhatsApp, or even Instagram and phone calls. This focus on messaging instead of ticketing sets Crisp apart from Services Cloud's complex offerings. By providing efficient and effective customer support without the steep learning curve or high costs, Crisp presents itself as an attractive option for businesses looking for straightforward, powerful customer service solutions.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Salesforce Service Cloud.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Stop considering your customers as ticket numbers
Nowadays, customers want to feel the human part of every company.
Salesforce Service Cloud has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Salesforce Service Cloud, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Salesforce Service Cloud compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$300 / mo / agent
- Chat Seat Included1
- Additional seat$300 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$72,000
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Salesforce Service Cloud | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $300 / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $300 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $72,000 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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