Meet the alternative to Kustomer
What are the AI capabilities of Crisp vs Kustomer? Is Crisp a better alternative to Kustomer for small businesses? How does Crisp's multichannel support compare with Kustomer? Can Crisp's new shared inbox feature rival Kustomer's CRM?
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Looking for Kustomer alternatives?
Kustomer, a forward-thinking customer service platform, is reshaping how businesses engage with their clientele. Founded with the goal of surpassing traditional ticketing systems, it offers a more integrated view of customer interactions. By merging conversations from various platforms into a unified timeline, Kustomer enables support teams to deliver well-informed and efficient service. The platform's standout features include comprehensive CRM capabilities, in-depth analytics, and seamless integrations with other business tools that improve workflow and communication.
Meanwhile, Crisp provides a compelling alternative by prioritizing simplicity and efficiency. While Kustomer is tailored for large enterprises with diverse requirements, Crisp distinguishes itself with an easy-to-use interface and real-time messaging features. This makes it particularly attractive for businesses aiming for a less complex, more streamlined customer service approach. Both platforms aim to enhance customer experience, but Crisp's focus on live chat and instant engagement gives it a unique edge in facilitating rapid and effective customer interactions.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
We are a French company, fully GDPR compliant
Crisp is a French company with a deep concern about GDPR and privacy in general. Feel free to review our DPA and GDPR compliance and read our terms and conditions to get to know why we are a company you can trust too.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Just as you would be guided by a store merchant in a physical store, you can guide your website visitors, in real-time using co-browsing. To help customers, Crisp offers the ability to co-browse with your users. You can even take control of their screen without any additional plugins! With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Kustomer, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Kustomer compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$139 / mo / agent
- Chat Seat Included1
- Additional seat$139 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$33,360
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Kustomer | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $139 / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $139 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $33,360 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
