Meet the most recognized alternative to Intercom
Is Crisp more affordable than Intercom for small businesses? How do Crisp’s AI and chatbot features compare to Intercom? Can Crisp’s omnichannel shared inbox with sub inboxes enhance team collaboration? What makes Crisp a viable competitor to Intercom for customer support, inbound sales and user onboarding?
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Looking for Intercom alternatives?
Intercom, a pioneering customer messaging platform, was established in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Designed to foster personalized, real-time communication between businesses and their customers, Intercom's core offerings include live chat, a help desk, targeted messaging, and an integrated knowledge base. These features collectively aim to elevate customer support and streamline interactions, benefitting a wide range of organizations.
On the other hand, Crisp offers a comparable array of functionalities but stands out with its user-friendly interface and budget-friendly pricing. While both platforms excel in enabling prompt customer service, Crisp differentiates itself with unique features like co-browsing, video chat and a shared inbox for team collaborations. Though Intercom has established a significant presence over the years, Crisp's emphasis on simplicity and cost-effectiveness makes it an attractive option for small to medium-sized businesses in search of customer experience platform.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Intercom.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!
With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
We're being transparent on our pricing
Compared to Intercom, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Intercom compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$139/mo/seat
- Chat Seat Included1
- Additional seat$139/mo
- Contacts-
- Annual billing for 20 users$33,360
- Highest Plan$29/mo
- Chat Seat Included10
- Additional seat$10 / mo / agent
- Contacts200 000
- Annual billing for 20 users$1,548
Intercom | Crisp | |
---|---|---|
Pricing | ||
Highest Plan | $139/mo/seat | $29/mo |
Chat Seat Included | 1 | 10 |
Additional seat | $139/mo | $10 / mo / agent |
Contacts | - | 200 000 |
Annual billing for 20 users | $33,360 | $1,548 |
Shared Inbox | ||
Cloud-Hosted | ||
Mobile Apps | ||
Desktop Apps | ||
Customers' ratings | ||
Routing rules | ||
Facebook, Twitter, Instagram, Email & WhatsApp | ||
Private notes & mentions | ||
Reminders | ||
API | ||
Visitor Banning | ||
File sharing | ||
Canned responses | ||
Contact form | ||
Customer portal | ||
Livechat | ||
Visitors details | ||
Javascript integration | ||
Chat trigger | ||
Live chat Web SDK | ||
Message Sneak-peek | ||
Live translate | ||
Chat transcript | ||
Customization | ||
Co Browsing | ||
Multisite | ||
Video and audio calls | ||
Speed Impact | 1.6s | 1,6s |
Branding removal | ||
Multilingual | ||
Chatbot | ||
Chatbot builder | ||
Draft scenarios | ||
Input fields | ||
Keyword intents | ||
Condition blocks | ||
Chatbot API | ||
Campaigns | ||
Targeting options | ||
Dynamic data | ||
Email & Chat sequences | ||
Templates | ||
Knowledge base | ||
Knowledge base | ||
Web SDK | ||
Password protected | ||
Multilingual | ||
Personalization | ||
Custom domain name | ||
Contact management | ||
User profile | ||
Advanced filters | ||
Tags & Segments | ||
CRM integrations | ||
Zapier Integration | ||
Contact import | ||
User activity | ||
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