Meet the most recognized alternative to Intercom

Is Crisp more affordable than Intercom for small businesses? How do Crisp’s AI and chatbot features compare to Intercom? Can Crisp’s omnichannel shared inbox with sub inboxes enhance team collaboration? What makes Crisp a viable competitor to Intercom for customer support, inbound sales and user onboarding?

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Looking for Intercom alternatives?

Intercom, a pioneering customer messaging platform, was established in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. Designed to foster personalized, real-time communication between businesses and their customers, Intercom's core offerings include live chat, a help desk, targeted messaging, and an integrated knowledge base. These features collectively aim to elevate customer support and streamline interactions, benefitting a wide range of organizations.

On the other hand, Crisp offers a comparable array of functionalities but stands out with its user-friendly interface and budget-friendly pricing. While both platforms excel in enabling prompt customer service, Crisp differentiates itself with unique features like co-browsing, video chat and a shared inbox for team collaborations. Though Intercom has established a significant presence over the years, Crisp's emphasis on simplicity and cost-effectiveness makes it an attractive option for small to medium-sized businesses in search of customer experience platform.

End-up the thrill of siloed conversational data inside your company

Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like Intercom.

The thing is, Crisp offers way more integrations to increase collaboration between your teams.

With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.

Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

We're being transparent on our pricing

Compared to Intercom, Crisp comes with simple pricing that offers unlimited usage of the product. Crisp offers a flat price for every company, no matter the number of conversations, or the growth of your company.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Intercom compare with Crisp

Enjoy a detailed comparison table about features and pricing

Pricing
Intercom
  • Highest Plan$139/mo/seat
  • Chat Seat Included1
  • Additional seat$139/mo
  • Contacts-
  • Annual billing for 20 users$33,360
Crisp
  • Highest Plan$95/mo
  • Chat Seat Included20
  • Additional seat$10 / mo / agent
  • Contacts50 000
  • Annual billing for 20 users$1,140
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
IntercomCrisp
Pricing
Highest Plan$139/mo/seat$95/mo
Chat Seat Included120
Additional seat$139/mo$10 / mo / agent
Contacts-50 000
Annual billing for 20 users$33,360$1,140
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact1.6s1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
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