Meet a good alternative to Hubspot Service Hub
Is Crisp Help desk more advanced than HubSpot Service Hub's? How does Crisp's omnichannel shared inbox feature compare to HubSpot Service Hub? What makes Crisp a cost-effective alternative to HubSpot Service Hub? Can Crisp still sync with Hubspot CRM while not using Hubspot Service Hub? This article covers all the information you need to move from Hubspot Service Hub.
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Looking for Hubspot Service Hub competitors?
HubSpot Service Hub, a customer service platform crafted by the Boston-based company HubSpot, aims to enhance customer support experiences with an impressive array of features. From ticketing systems to live chat and a comprehensive knowledge base, the Service Hub is designed to streamline customer interactions. Businesses adopt this platform to centralize their support operations, ensuring each customer inquiry is managed with efficiency and effectiveness.
Crisp, however, offers a compelling alternative, standing out through its simplicity and real-time engagement tools. Unlike HubSpot's extensive feature set, Crisp excels in facilitating direct, instant communication between businesses and their customers. Its user-friendly interface makes it an attractive option for teams of all sizes, allowing for swift adoption and implementation. While both platforms significantly boost customer service capabilities, Crisp's focus on straightforward, live interactions offers a unique advantage.
Stop considering your customers as ticket numbers
Nowadays, customers want to feel the human part of every company.
HubSpot Service Hub has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Speed is a matter of performance
Unlike
HubSpot Service Hub, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
HubSpot Service Hub is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Pricing that doesn't ring the bell!
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike HubSpot Service Hub, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how HubSpot Service Hub compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$1,104 / mo
- Chat Seat Included10
- Additional seat$110 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$13,212
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| HubSpot Service Hub | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $1,104 / mo | $95/mo |
| Chat Seat Included | 10 | 20 |
| Additional seat | $110 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $13,212 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 4.6s | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
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