Meet a good alternative to Hubspot Service Hub

Is Crisp Help desk more advanced than HubSpot Service Hub's? How does Crisp's omnichannel shared inbox feature compare to HubSpot Service Hub? What makes Crisp a cost-effective alternative to HubSpot Service Hub? Can Crisp still sync with Hubspot CRM while not using Hubspot Service Hub? This article covers all the information you need to move from Hubspot Service Hub.

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Looking for Hubspot Service Hub competitors?

HubSpot Service Hub, a customer service platform crafted by the Boston-based company HubSpot, aims to enhance customer support experiences with an impressive array of features. From ticketing systems to live chat and a comprehensive knowledge base, the Service Hub is designed to streamline customer interactions. Businesses adopt this platform to centralize their support operations, ensuring each customer inquiry is managed with efficiency and effectiveness.

Crisp, however, offers a compelling alternative, standing out through its simplicity and real-time engagement tools. Unlike HubSpot's extensive feature set, Crisp excels in facilitating direct, instant communication between businesses and their customers. Its user-friendly interface makes it an attractive option for teams of all sizes, allowing for swift adoption and implementation. While both platforms significantly boost customer service capabilities, Crisp's focus on straightforward, live interactions offers a unique advantage.

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Stop considering your customers as ticket numbers

Nowadays, customers want to feel the human part of every company. HubSpot Service Hub has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.

At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.

That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".

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Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

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Speed is a matter of performance

Unlike HubSpot Service Hub, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, HubSpot Service Hub is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

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Pricing that doesn't ring the bell!

Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike HubSpot Service Hub, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how HubSpot Service Hub compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Pricing
HubSpot Service Hub
  • Highest Plan$1,104 / mo
  • Chat Seat Included10
  • Additional seat$110 / mo / agent
  • ContactsUnlimited
  • Annual billing for 20 users$13,212
Crisp
  • Highest Plan$29/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 20 users$1,548
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
HubSpot Service HubCrisp
Pricing
Highest Plan$1,104 / mo$29/mo
Chat Seat Included1010
Additional seat$110 / mo / agent$10 / mo / agent
ContactsUnlimited200 000
Annual billing for 20 users$13,212$1,548
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact4.6s1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
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Ready to improve your customer experience?