Meet a competitor to Front
How does Crisp's multichannel shared inbox compares to Front's collaborative inbox? Is Crisp a good alternative to Front for managing customer emails and other channels? What advantages does Crisp's omnichannel inbox offer over Front platform? What CRM for sales can I connect with Front or Crisp?
14 days free trial — No commitment
Looking for Front alternatives?
Founded in 2013 by Mathilde Collin and Laurent Perrin, Front is a pioneering email platform designed to help teams manage their shared email inboxes more efficiently. With features such as message assignments, internal comments, and analytics, the platform aims to make email collaborative, allowing multiple team members to collaborate from a single inbox, instead of forwarding an email. Front integrates seamlessly with various popular business tools, ensuring that all communications are centralized and easily accessible, thus facilitating timely and coordinated responses to customer inquiries.
Meanwhile, Crisp offers a more extensive approach to customer support by going beyond traditional email management. While Front has moved to an omnichannel inbox, Crisp provides a multichannel support system that includes chat software, email, WhatsApp, Line, Telegram or Instagram DMs and even an AI-powered virtual assistant for customer service teams. This allows businesses to interact with their customers through multiple channels, creating a dynamic and responsive customer experience. Although both platforms have their unique strengths, the french company based in Nantes distinguishes itself with its ability to provide a unified communication solution that addresses a range of customer touchpoints, ultimately boosting overall customer satisfaction.
Get an AI chatbot to answer customers 24/7
The best companies realize that crafting a world-class customer experience builds sustainable growth.
Use Crisp chatbots at every stage of the customer lifecycle to automatically book demos, upsell users, and answer frequently asked questions automatically.
Furthermore, you can also benefit from our chatbot to offer custom interactions with social networks such as Facebook, Twitter, WhatsApp, Line or Telegram.
Automate trials and upsells with chat and email messages
Run automated, multi-channel lifecycle marketing campaigns to convert more trials and cross-sell existing customers thanks to our marketing automation software that lies inside Crisp.
Focus on key interactions to deliver the right message at the right time and enjoy fine-grained targeting options to address your messages to the right targeted audience.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
We're being transparent on our pricing
Crisp stands out as a compelling customer communication solution with a straightforward and highly attractive pricing model, offering a flat rate regardless of the company's size, number of agents, or contacts. This transparent pricing structure eliminates the complexities and hidden costs often associated with scaling your business. Unlike Front, where costs can quickly escalate with added features or agents, Crisp provides a clear and predictable plan, simplifying budget management. Starting at $0 per month, Crisp offers unlimited usage, allowing businesses to leverage its full capabilities without worrying about exceeding usage limits, making it ideal for both small startups and large enterprises.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Front compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan99$ / mo / agent
- Chat Seat Included1
- Additional seat$99 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$23,760
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Front | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | 99$ / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $99 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $23,760 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | - | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
