Meet an alternative to Freshdesk

What makes Crisp a great alternative to Freshdesk? Is the multichannel inbox in Crisp more advanced than in Freshdesk? Does Crisp offer an easier setup and a better UI compared to Freshdesk? How does the omnichannel shared inbox feature in Crisp compare to Freshdesk? Browse through the conten below to understand why many companies have already made the switch to Crisp.

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Fresh doesn't mean good, try something Crispy

Freshdesk, launched by Freshworks in 2010, has quickly become a reliable option for transforming customer support with its innovative tools and user-friendly design. It features essential components like ticketing systems, automated workflows, and multi-channel support, all aimed at streamlining business-client interactions. The platform enhances communication and resolves customer issues effectively, appealing to companies looking to upgrade their support systems.

On the contrary, Crisp takes a novel approach to customer support, emphasizing customer messaging with a plateform that tends to make customer support more human. Thanks to modern features and design, the company is reguarly nominated as a strong alternative to Freshdesk. While Freshdesk focuses on structured ticket management, Crisp excels in providing conversationnal experiences, fostering a more dynamic and personnal customer service experience. Both platforms aim to improve customer support, but Crisp's messaging vision make it especially attractive to businesses seeking to leverage customer engagement to improve word of mouth.

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Speed is a matter of performance

Unlike Freshdesk, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.

More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.

Of course, Freshdesk is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.

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Stop considering your customers as ticket numbers

Nowadays, customers want to feel the human part of every company. Freshdesk has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.

At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.

That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".

To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.

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Bring customers' experience to another level

Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!

With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.

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Offer modern chat software experience

The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.

To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!

With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.

  • Built for scale

    Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.

  • Easy Data Migration

    Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.

  • Fair Pricing Policy

    Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.

  • We are here to help

    We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.

  • Security at Every Step

    At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.

  • No engagement

    You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.

Discover how Freshdesk compare with Crisp

Enjoy a detailed comparison table about features and pricing

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Pricing
Freshdesk
  • Highest Plan$130 / mo / agent
  • Chat Seat Included1
  • Additional seat$130 / mo / agent
  • ContactsUnlimited
  • Annual billing for 20 users$31,200
Crisp
  • Highest Plan$29/mo
  • Chat Seat Included10
  • Additional seat$10 / mo / agent
  • Contacts200 000
  • Annual billing for 20 users$1,548
Shared Inbox
Livechat
Chatbot
Campaigns
Knowledge base
Contact management
FreshdeskCrisp
Pricing
Highest Plan$130 / mo / agent$29/mo
Chat Seat Included110
Additional seat$130 / mo / agent$10 / mo / agent
ContactsUnlimited200 000
Annual billing for 20 users$31,200$1,548
Shared Inbox
Cloud-Hosted
Mobile Apps
Desktop Apps
Customers' ratings
Routing rules
Facebook, Twitter, Instagram, Email & WhatsApp
Private notes & mentions
Reminders
API
Visitor Banning
File sharing
Canned responses
Contact form
Customer portal
Livechat
Visitors details
Javascript integration
Chat trigger
Live chat Web SDK-
Message Sneak-peek
Live translate
Chat transcript
Customization
Co Browsing
Multisite
Video and audio calls
Speed Impact3s1,6s
Branding removal
Multilingual
Chatbot
Chatbot builder
Draft scenarios
Input fields
Keyword intents
Condition blocks
Chatbot API
Campaigns
Targeting options
Dynamic data
Email & Chat sequences
Templates
Knowledge base
Knowledge base
Web SDK
Password protected
Multilingual
Personalization
Custom domain name
Contact management
User profile
Advanced filters
Tags & Segments
CRM integrations
Zapier Integration
Contact import
User activity
See detailed pricingLearn moreLearn more
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Ready to improve your customer experience?