Meet an alternative to Freshdesk
What makes Crisp a great alternative to Freshdesk? Is the multichannel inbox in Crisp more advanced than in Freshdesk? Does Crisp offer an easier setup and a better UI compared to Freshdesk? How does the omnichannel shared inbox feature in Crisp compare to Freshdesk? Browse through the conten below to understand why many companies have already made the switch to Crisp.
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Fresh doesn't mean good, try something Crispy
Freshdesk, launched by Freshworks in 2010, has quickly become a reliable option for transforming customer support with its innovative tools and user-friendly design. It features essential components like ticketing systems, automated workflows, and multi-channel support, all aimed at streamlining business-client interactions. The platform enhances communication and resolves customer issues effectively, appealing to companies looking to upgrade their support systems.
On the contrary, Crisp takes a novel approach to customer support, emphasizing customer messaging with a plateform that tends to make customer support more human. Thanks to modern features and design, the company is reguarly nominated as a strong alternative to Freshdesk. While Freshdesk focuses on structured ticket management, Crisp excels in providing conversationnal experiences, fostering a more dynamic and personnal customer service experience. Both platforms aim to improve customer support, but Crisp's messaging vision make it especially attractive to businesses seeking to leverage customer engagement to improve word of mouth.
Speed is a matter of performance
Unlike
Freshdesk, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
Freshdesk is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Stop considering your customers as ticket numbers
Nowadays, customers want to feel the human part of every company.
Freshdesk has built a great product but dealing with customers' requests by assigning numbers is the worst way to humanize your customers' relationships.
At Crisp, we consider that each message has to be seen as a ticket without the number thing. That's why, in Crisp Inbox, you have ongoing conversations, resolved conversations and unread conversations.
That's it. We recently introduced a modern way of dealing with tickets which is called "Threads".
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Bring customers' experience to another level
Having a live chat is great, but what about modern features? Websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to co-browse with your users to assist them. You can even take control of their screen without any additional plugins!
With our co-browsing and screen-sharing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
Offer modern chat software experience
The best companies realize that crafting a world-class customer experience builds sustainable growth. On the other side, websites and software tend to become more and more complex, at every stage of the customer lifecycle.
To help customers, Crisp offers the ability to start a video chat with your users to assist them. You can even share your screen without any additional plugins!
With our video chat software, our customers can assist their users in real-time, close more deals and better understand UX issues. Combine co-browsing with video chat conversations to make your experience even more powerful.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Freshdesk compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest Plan$130 / mo / agent
- Chat Seat Included1
- Additional seat$130 / mo / agent
- ContactsUnlimited
- Annual billing for 20 users$31,200
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Freshdesk | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | $130 / mo / agent | $95/mo |
| Chat Seat Included | 1 | 20 |
| Additional seat | $130 / mo / agent | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | $31,200 | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | - | |
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 3s | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
