Meet the alternative to Facebook Chat
Is Crisp a suitable alternative to Facebook Chat for multi-channel support? How does Crisp's shared inbox feature compare to Facebook Chat's capabilities? What advantages does Crisp's advanced AI chatbot offer over Facebook Chat? Can Crisp provide better customization options than Facebook Chat?
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Looking for Facebook Chat alternatives?
Since its debut in 2008, Facebook's chat feature has undergone a remarkable transformation. Originally devised to facilitate real-time communication among Facebook friends, it has now evolved into Facebook Messenger, a full-fledged messaging platform. This tool enables users to send texts, voice notes, photos, videos, and even make video calls, all within the Facebook ecosystem. Centered on fostering seamless social interactions, it leverages Facebook’s vast user base to ensure friends and family stay effortlessly connected. With features like group chats, reactions, and multimedia sharing, Facebook Messenger has solidified its place as a versatile platform for casual communication.
Meanwhile, Crisp has emerged as a customer support-focused chat platform designed specifically for businesses. While Facebook Messenger excels in social connectivity, Crisp is tailored to enhance customer service. It offers a range of features that include automated chatbots, real-time notifications, and CRM system integration, aiming to streamline business operations. Though both platforms are invaluable in their respective arenas, Crisp distinguishes itself in the business world by providing specialized tools that boost customer interaction and satisfaction, areas where Facebook Messenger does not focus as intensely.
End-up the thrill of siloed conversational data inside your company
Crisp comes with an all-in-one customer communication platform that brings the company around one tool, just like
Facebook Chat.
The thing is, Crisp offers way more integrations to increase collaboration between your teams.
With Crisp, you can centralize Emails, SMS, Live Chat, Facebook Messenger, Instagram, Twitter or WhatsApp and much more inside one inbox and benefit from dedicated features such as chatbots, knowledge base or saved replies.
Bring customers' experience to another level
The best companies realize that crafting a world-class customer experience builds sustainable growth.
On the other side, websites and software tend to become more and more complex, at every stage of the customer's lifecycle. To help customers, Crisp offers the ability to co-browse with your users to assist them.
You can even take control of their screen without any additional plugins. With our co-browsing software, our customers can assist their users in real-time, close more deals and better understand UX issues.
To show why Crisp is the best choice for customer service software, we’ve compared it against over 50 competitors.
The most popular ones:
Offer a simple international customer support strategy
Nowadays, borders have disappeared thanks to the internet. Customers can come from anywhere. Using Crisp, you'll have access to LiveTranslate which will help your team speak as a native. Sometimes, customers are not fluent in English, which is normal! Being able to be on the same foot makes the customer experience much better. Translate your messages on every channel, straight from your shared inbox.
Speed is a matter of performance
Unlike
Facebook Chat, we believe everyone should deserve an efficient, fast and reliable chat widget. Even in countries that may not have fast internet broadband, customers should easily be able to get in touch with companies.
More than offering affordable customer support on a global scale, loading time is also a ranking factor for Google search results. If you wish to improve your visibility, you should always be willing to reduce the number of external widgets you are serving for each new visitor.
Of course,
Facebook Chat is great but only for businesses that can afford to rack up more power to their servers to counterbalance the heavy widget they are loading for each new visitor.
Built for scale
Whether you’re the brain behind a bustling start-up or steering the ship at a Fortune 500 giant, Crisp is your go-to for scaling customer communication. Crafted with simplicity and sophistication, no matter the size of your company, you can connect with customers effortlessly and stylishly.
Easy Data Migration
Migrating to Crisp? You’ll be pleased to know that transitioning is not only feasible but straightforward. Your switch will be smooth and hassle-free, allowing to migrate your chats, help center articles, and contacts.
Fair Pricing Policy
Crisp offers a range of both free and paid plans, designed to cater to different business needs while ensuring transparency and predictability in billing. All plans come with flat pricing, which means there are no hidden fees or unexpected charges.
We are here to help
We are available nearly around the clock, operating 24 hours a day, and 5 days a week. This schedule ensures that we can offer timely assistance during the majority of the business week, allowing to help all the week with any question you may have.
Security at Every Step
At Crisp, your security is never an afterthought—it's our foundation. We're committed to protecting your data with state-of-the-art security measures, ensuring every interaction is shielded with the highest standards of privacy and compliance.
No engagement
You have the freedom to upgrade, downgrade, or cancel your service at any time without penalty. This flexibility is perfect for businesses that experience seasonal fluctuations or those on the path of rapid growth.
Discover how Facebook Chat compare with Crisp
Enjoy a detailed comparison table about features and pricing
- Highest PlanFree
- Chat Seat IncludedUnlimited
- Additional seat-
- ContactsUnlimited
- Annual billing for 20 usersFree
- Highest Plan$95/mo
- Chat Seat Included20
- Additional seat$10 / mo / agent
- Contacts50 000
- Annual billing for 20 users$1,140
| Facebook Chat | Crisp | |
|---|---|---|
| Pricing | ||
| Highest Plan | Free | $95/mo |
| Chat Seat Included | Unlimited | 20 |
| Additional seat | - | $10 / mo / agent |
| Contacts | Unlimited | 50 000 |
| Annual billing for 20 users | Free | $1,140 |
| Shared Inbox | ||
| Cloud-Hosted | ||
| Mobile Apps | ||
| Desktop Apps | ||
| Customers' ratings | ||
| Routing rules | ||
| Facebook, Twitter, Instagram, Email & WhatsApp | ||
| Private notes & mentions | ||
| Reminders | ||
| API | ||
| Visitor Banning | ||
| File sharing | ||
| Canned responses | ||
| Contact form | ||
| Customer portal | ||
| Livechat | ||
| Visitors details | ||
| Javascript integration | ||
| Chat trigger | ||
| Live chat Web SDK | ||
| Message Sneak-peek | ||
| Live translate | ||
| Chat transcript | ||
| Customization | ||
| Co Browsing | ||
| Multisite | ||
| Video and audio calls | ||
| Speed Impact | 5,3s | 1,6s |
| Branding removal | ||
| Multilingual | ||
| Chatbot | ||
| Chatbot builder | ||
| Draft scenarios | ||
| Input fields | ||
| Keyword intents | ||
| Condition blocks | ||
| Chatbot API | ||
| Campaigns | ||
| Targeting options | ||
| Dynamic data | ||
| Email & Chat sequences | ||
| Templates | ||
| Knowledge base | ||
| Knowledge base | ||
| Web SDK | ||
| Password protected | ||
| Multilingual | ||
| Personalization | ||
| Custom domain name | ||
| Contact management | ||
| User profile | ||
| Advanced filters | ||
| Tags & Segments | ||
| CRM integrations | ||
| Zapier Integration | ||
| Contact import | ||
| User activity | ||
| See detailed pricing | Learn more | Learn more |
Compare Crisp to market leaders
